The Exchange 2023 – Webhelp: Moving from transactional to transformational Quality Assurance

The Webhelp Quality Assurance and Customer Experience team in the UK refreshed their approach to move away from ‘box ticking’ which has resulted in a team that delivers for the modern, digital, ever-increasing regulated era. The team has a renewed sense of purpose, working more proactively, collaboratively, and successfully than ever before. Find out why the judges said it’s a great framework that they are delivering brilliantly to contact centre colleagues, their clients and crucially their clients’ customers.

Gold: Best Supporting Team (Customer)

To hear from other award-winning projects and teams of those that won at the European Contact Centre & Customer Service Awards 2022, please click here.