The Exchange 2023 – Unisys: Delighting customers earns you loyalty

Delighting clients and earning their loyalty is a top priority for Unisys, a leading global MSP ( IT Service Desk) with European Center of Excellence based in Budapest. Through its provision of world class IT support 24x7x365, hear how a very different approach of introducing XLA’s (Experience Level Agreements) instead of SLA’s (Service Level Agreements) has made a real difference and discover how their use of technology, such as bots and customer self-service support tools, has resulted in over 40% deflection from contacts and above industry average improvements in customer satisfaction.

Silver: Best Customer Experience

To hear from other award-winning projects and teams of those that won at the European Contact Centre & Customer Service Awards 2022, please click here.