The Exchange 2023 – The Estée Lauder Companies: Small, yet stands tall in customer service

The Estee Lauder Companies are a global leader in prestige beauty – delighting consumers with transformative products and experiences, inspiring them to express their individual beauty, since 1946. This team of trailblazers consistently deliver high impact through the support they provide to 15 unique Brands (24 Global) and their consumers. With a mission to bring the best to everyone they touch and being the best in everything they do, delivering high touch experiences from their vast knowledge & experience. A small team with huge passion and inclusive culture, with a drive to put consumers at the heart – with technology and business process that enables this. Hear from this resilient, innovative and adaptable team and why they stand tall in the customer service world.

Gold: Small Contact Centre of the Year

To hear from other award-winning projects and teams of those that won at the European Contact Centre & Customer Service Awards 2022, please click here.