The Exchange 2023 – Saga: Challenging people, process and technology drives impressive change

Over 50s specialist, Saga is a team that has initiated their own transformation programme to ensure that they are delivering what their UK customers want. They are focused on Empathy, Collaboration, Curiosity and Precision Pace and customers truly believe that they are understood. Find out how this organisation is challenging its people, processes and technology to drive change through a very established business that has yielded a very impressive set of results.

Gold: Best Large Customer Service Team

To hear from other award-winning projects and teams of those that won at the European Contact Centre & Customer Service Awards 2022, please click here.