The Exchange 2023 – RingCentral: Rethink your critical business communications
Building an award-winning customer contact operation requires many things; talented people, customer-centred processes and the technology that will enable you to adapt to changing customer needs. Recent macro changes are driving some to rethink their technology platforms to ensure they are fit for purpose, integrated and driving the business forward, not holding it back. Dave shared his views on what it takes to create intelligent connected experiences for both customers and colleagues.
To hear from other award-winning projects and teams of those that won at the European Contact Centre & Customer Service Awards 2022, please click here.