The Exchange 2023 – National Gas Metering: An award-winning example of flexible working

National Gas Metering is responsible for over 7 million domestic, industrial, and commercial combined gas assets across the UK. Their customer service teams can choose to work fully remote, in-office, or a hybrid of the two. They have total flexibility on location and shifts and their strategy is achieving fantastic results and cost savings. Find out why the judges said a key component of their success was empowerment and why the inspiring connection between community activity and its relevance in hybrid and homeworking, was the best they have seen.

Gold: Best Flexible Working Approach

To hear from other award-winning projects and teams of those that won at the European Contact Centre & Customer Service Awards 2022, please click here.