The Exchange 2023 – Monsoon and Ascensos: Multi-channel CX with a small team

The Monsoon team at Ascensos provides customer care across all aspects of the brand’s customer engagement and management activity. The team share a passion for fashion (& shopping!). They are passionate about the brand and their customers, and have initiated several process improvements to benefit both their customers and the organisation. Discover how they improved multi-channel customer experience and how their compelling journey of continuous improvement has led to efficiency savings as well as an increase on contact, and improvements across all KPI’s.

Gold: Best Small Customer Service Team

To hear from other award-winning projects and teams of those that won at the European Contact Centre & Customer Service Awards 2022, please click here.