The Exchange 2023 – Live Q&A with Helen Wilson, Chair of the Judges

Helen Wilson, Chair of the Judges and Global Chief Customer Experience Officer at Ipsos, joins Jackie Pringle to discuss what she’s seen happening in contact centres and customer service over the last 12 months and where she thinks the focus may be in this years European Contact Centre & Customer Service Awards programme.

To hear from other award-winning projects and teams of those that won at the European Contact Centre & Customer Service Awards 2022, please click here.