The Exchange 2023 – IntouchCX: Starting from scratch: What a new contact centre would do

Find out how this new BPO contact centre in Athens impressed the judges with their focus on colleagues whilst delivering CX excellence. Their people engagement strategy is wrapped into their customer requirements making their overall business strategy sleek and seamless. The judges said that there was a real sense of a one team effort across the leadership team despite it being such a new operation.

Gold: Best New Contact Centre

To hear from other award-winning projects and teams of those that won at the European Contact Centre & Customer Service Awards 2022, please click here.