The Exchange 2023 – Gousto: Creating a cutting-edge customer centric culture
Online recipe box retailer, Gousto, is not a company that stands still. Their unique combination of its customer tribe business structure alongside its extensive focus on customer metrics and supporting technology allows it to foster a cutting-edge customer centric culture. It’s adoption of a data-driven customer centric strategy alongside implementing impressive self-serve resolution tools has allowed it to continue to invest in customers, people and technology.
Discover what makes them consistently award winning and why the judges said that they absolutely stand out from the crowd with their true customer centric obsession and how a recent automation project was a fantastic and compelling example of how to successfully conceive and deliver an automation project that produces improved customer, employee, and business outcomes.
Gold: Best Customer Centric Culture
To hear from other award-winning projects and teams of those that won at the European Contact Centre & Customer Service Awards 2022, please click here.