The Exchange 2023 – Concentrix and Grypp: A rich, immersive brand experience on a voice call

Concentrix was looking to provide a simplified customer journey by providing a personalised experience, while significantly increasing engagement in each interaction. Partnering with digital platform Grypp, customers now experience a rich, immersive branded experience on a traditional voice call. Find out why the judges loved how it empowers employees, addressing the frustration of having to state verbatims, word for word and repetitively. They described it as a game changing solution, a compelling and terrific example of converged platform technology.

Gold: Best Innovation in Customer Service

To hear from other award-winning projects and teams of those that won at the European Contact Centre & Customer Service Awards 2022, please click here.