The Exchange 2023 – Bupa: Look after you people, and they will look after your customers

Bupa’s Manager Advice Team support over twelve hundred managers of eight and a half thousand employees in their key office locations across the UK. Increased staff retention, reduced absence, and an incredible customer NPS score demonstrates how much they are valued by the business who say ‘they don’t just deal with the issue, they step up and provide real challenge to us to be accountable for people performance, wellbeing and capability, always providing timely advice and guidance’. Be inspired when you hear their story.

Gold: Best Supporting Team (Colleague)

To hear from other award-winning projects and teams of those that won at the European Contact Centre & Customer Service Awards 2022, please click here.