ECCCSA 2018 Sponsors

Main sponsor

Sabio

As a leading customer contact technology specialist, Sabio is delighted to join forces with Avaya in sponsoring the 2018 ECCCSAs. Our support reflects Sabio’s ongoing commitment to delivering award-winning customer contact performance. As one of Avaya’s longest-standing Platinum Partners, Sabio is proud to recognise all this year’s finalists and their determination to transform contact centre performance.

Sabio deliver solutions and services that seamlessly combine digital and human interactions to support outstanding customer experiences. Through its own technology and that of world-class technology leaders, Sabio helps organisations to optimise their customer journeys by making better decisions across their multiple contact channels. Visit www.sabio.co.uk or follow @SabioSense.

Award category sponsors

8×8

8×8 is the provider of the world’s first Communications Cloud that combines unified communications, team collaboration, contact centre and analytics in a single, open and real-time platform.

8×8 Virtual Contact Centre is a fully integrated cloud-based call centre solution that works with any broadband Internet connection and provides enterprise class functionality. This means you can deploy and operate multi channel contact centres quickly and effectively, without the time and expense of purchasing, installing and maintaining costly, specialised equipment. We offer features such as skills based routing, multi media management, real time monitoring and reporting, voice recording and logging, historical reporting, interactive voice response and integration with third party CRM and ERP solutions and case management tools such as Salesforce.com, Netsuite and Zendesk.

For more information, go to www.8×8.com/uk.

BPA Quality

BPA has been the global leader in providing Managed Quality Assurance Services for contact centres worldwide for more than 25 years.

We work with some of the world’s biggest organisations with one aim: to improve customer experience and through this deliver increased sales, retention, loyalty, cost optimisation and profitability.

For more information, go to www.bpaquality.co.uk

CCMA

The CCMA is the longest established association representing the call centre industry in the UK. We support contact centre managers through providing opportunities to network; to openly share best practice and to increase their skills and knowledge through specialist training

Our aim is to offer timely and impartial advice to our members; to keep contact centre leaders in touch with changes in their industry; to provide credible benchmarking information and to help individuals maintain an awareness of the latest trends and developments

Our membership association is not for profit, and our board is made up of people who work full time in the industry in operational roles. We are run by our members for our members.

For more information, go to www.ccma.org.uk.

ECCCO

ECCCO’s aim is to encourage and assist in the development of European National Contact Centre Associations by bringing together all the European National Associations / Organisations, fostering free and frank information exchange on issues relating to Call Centre services. Using our combined voice to influence, ECCCO is a non-profit association that will promote the interests and needs of the European contact centre industry.

For more information, go to www.eccco.org.

Genesys

Genesys® powers 25 billion of the world’s best customer experiences each year. Our success comes from connecting employee and customer conversations on any channel, every day. Over 10,000 companies in 100+ countries trust our #1 customer experience platform to drive great business outcomes and create lasting relationships.

Combining the best of technology and human ingenuity, we build solutions that mirror natural communication and work the way you think. Our industry-leading solutions foster true omnichannel engagement, performing equally well across all channels, on-premise and in the cloud. Experience communication as it should be: fluid, instinctive and profoundly empowering.

For more information, go to www.genesys.com/about

Plantronics

Plantronics offers the industry’s most complete portfolio of corded and wireless Contact Centre headsets. Designed and developed using a variety of wearing styles, the most advanced sound technologies, and a focus on all-day comfort, we have a proven solution for every contact centre need and preference. Taking our offering much further than just products, Plantronics offers a comprehensive service and support network to ensure the very best in headsets are supported by the very best in service.

As such Plantronics headsets are widely used in many Fortune 500 corporations and have been featured in numerous films and high profile events, including the historic “One small step for man” transmission from the moon in 1969.

For more information, go to www.plantronics.com

TTech

Founded in 1982, TeleTech is a leading global provider of customer experience, engagement and growth solutions delivered through a proprietary end-to-end Humanify™ Customer Engagement as a Service offering. Using customer-centric strategy, technology, processes and operations, TeleTech partners with business leadership across marketing, sales and customer care to design and deliver a simple, more human customer experience across every interaction channel.

Our integrated customer experience platform and industry-leading services help our clients unify the customer experience across the entire customer engagement value chain, delivering greater impact in terms of increased revenue, improved profitability and deeper customer loyalty.

For more information, go to www.teletech.com/emea.

UK National Contact Centre Academy

Developing the contact centre management professional is at the heart of the CCMA values. That’s why the UK National Contact Centre Academy was formed. This unique training organisation draws on the broad and practical in-depth contact centre experience at the CCMA. Our trainers have led best practice and award winning operations.

No matter where you are in your contact centre career, we’re here to help. From developing a confident advisor, to becoming an effective Team Manager and Contact Centre Professional, to succeeding as a strategic leader in customer contact, our training programmes will help you achieve your goals.

For more information, go to www.contactcentreacademy.com.

Media partners

MyCustomer

MyCustomer.com is the only destination that provides guidance on engaging and serving customers across their entire journey – from path to purchase and beyond. We provide access to key decision makers across marketing, sales, customer service and IT roles. We offer credible engagement of senior professionals and influencers from across industry via our leading content and social reach. Core themes include data-driven marketing and customer experience management. Marketing Managers and C-level directors make up nearly half of the total readership. Visit us at www.mycustomer.com.

Contact-Centres.com

147 Media Ltd is based just outside of the University City of Cambridge and was launched in June 2001 to publish contact-centres; originally in printed format we subsequently went’ digital’ in May 2005 both with the strap line ‘everything contact centres’.

Experience of publishing both online and in print format confirmed that the fastest way to get up to date news and information to our subscribers was to concentrate solely on the website – which we did.

Using this philosophy we aim to bring our subscribers the most up to date news and information from the contact centre industry; to achieve this we have built a network of contacts within contact centres, PR and marketing agencies.

For further information visit us at www.contact-centres.com.