ECCCSA 2017 sponsors

Main sponsor

Sabio

Sabio, Avaya’s Partner of the Year for 2015, is a customer contact technology specialist focused on delivering exceptional customer service strategies and solutions to transform customer contact.

Partnering with leading organisations such as Avaya, Nuance and Verint, Sabio offers business consulting, systems integration and managed services working with many major organisations across the UK including Argos, Brewin Dolphin, Business Stream, Eurostar, Leeds City Council, Office Depot, Thames Water, Unibet, Yorkshire Building Society and multi-award winning Lebara Mobile.

For more information, visit www.sabio.co.uk, follow us on Twitter at http://twitter.com/sabiosense or call 0844 412 3000

Award category sponsors

Plantronics

Plantronics offers the industry’s most complete portfolio of corded and wireless Contact Centre headsets. Designed and developed using a variety of wearing styles, the most advanced sound technologies, and a focus on all-day comfort, we have a proven solution for every contact centre need and preference. Taking our offering much further than just products, Plantronics offers a comprehensive service and support network to ensure the very best in headsets are supported by the very best in service.

As such Plantronics headsets are widely used in many Fortune 500 corporations and have been featured in numerous films and high profile events, including the historic “One small step for man” transmission from the moon in 1969.

For more information, go to www.plantronics.com

Genesys

Genesys® powers 25 billion of the world’s best customer experiences each year. Our success comes from connecting employee and customer conversations on any channel, every day. Over 10,000 companies in 100+ countries trust our #1 customer experience platform to drive great business outcomes and create lasting relationships.

Combining the best of technology and human ingenuity, we build solutions that mirror natural communication and work the way you think. Our industry-leading solutions foster true omnichannel engagement, performing equally well across all channels, on-premise and in the cloud. Experience communication as it should be: fluid, instinctive and profoundly empowering.

For more information, go to www.genesys.com/about

Microsoft

Whether supporting start-ups and SMEs, promoting apprenticeships though our Partner network, or reimagining business productivity in radical new ways, Microsoft is all about ensuring today’s workplace really does ‘work’ for everyone.

Microsoft Dynamics is a line of enterprise resource planning (ERP) and customer relationship management (CRM) software applications. Microsoft Dynamics applications are delivered through a network of reselling partners who provide specialized services.

For more information, go to www.microsoft.com

BPA Quality

BPA has been the global leader in providing Managed Quality Assurance Services for contact centres worldwide for more than 25 years.

We work with some of the world’s biggest organisations with one aim: to improve customer experience and through this deliver increased sales, retention, loyalty, cost optimisation and profitability.

For more information, go to www.bpaquality.co.uk

MERJE

MERJE is an award winning recruitment consultancy operating across multiple sectors.

Our bespoke and professional service covers permanent and contract roles across all areas of Customer Contact at management level.

Small but dynamic, professional and discreet, our aim is to provide exceptional and consistent quality with a particular focus on delivery. With an enthusiastic and dedicated team, we pride ourselves on understanding your individual needs – whether you’re looking to recruit the most talented employees, or exploring your next career move.

Described by our trade body as having ‘exceptional knowledge of specialist niche markets’, we make it our business to keep ahead of the latest industry changes.

For more information, go to www.merje.com/.

Content Guru

Content Guru is a global leader in cloud-based communications solutions. It delivers customer engagement and Cloud Contact Centre services through the multi-award-winning storm® platform.

Hundreds of the world’s largest organisations are powered by storm, in sectors ranging from utilities and travel through to finance and government, and include Chubb, Sodexo, and the UK’s National Health Service (NHS), the fifth-largest employer globally.

These clients choose the platform for its unparalleled scalability and reliability in handling enormous volumes of multi-channel communications, its flexibility in delivering best-in-class services anywhere, anyhow and at any time, and its scope for truly international deployments.

For more information, go to www.contentguru.com.

CX Social

CX Social, a Clarabridge product, is the most comprehensive platform for real- time social media customer engagement. As a social listening, social engagement and social analytics platform, CX Social tracks all conversations relating to a brand, filters out noise, streamlines engagement, and helps contact centers respond to what matters most to customers saving time and costs related to customer care.

For more information, go to www.clarabridge.com.

8×8

8×8 is the provider of the world’s first Communications Cloud that combines unified communications, team collaboration, contact centre and analytics in a single, open and real-time platform.

8×8 Virtual Contact Centre is a fully integrated cloud-based call centre solution that works with any broadband Internet connection and provides enterprise class functionality. This means you can deploy and operate multi channel contact centres quickly and effectively, without the time and expense of purchasing, installing and maintaining costly, specialised equipment. We offer features such as skills based routing, multi media management, real time monitoring and reporting, voice recording and logging, historical reporting, interactive voice response and integration with third party CRM and ERP solutions and case management tools such as Salesforce.com, Netsuite and Zendesk.

For more information, go to www.8×8.com/uk.

eBECS

Tailored to industry and business needs, eBECS’ award-winning solutions cover Enterprise Resource Planning (ERP), Customer Relationship Management (CRM), Mobile, Field Service, Data Analytics, Business Intelligence (BI), the Internet of Things (IoT), and Cloud and Managed Services. eBECS’ solutions draw on the full Microsoft Business stack, including Microsoft Dynamics AX, NAV and CRM, Microsoft Dynamics 365 and Microsoft’s intelligent business cloud.

Each solution is focused on delivering improved business performance and productivity, and is measured by comprehensive, embedded BI. This is achieved by enabling our customers to streamline and integrate processes, improve customer relations and service, maximise sales, minimise waste, optimise the extended supply chain and manage customer demands efficiently.

For more information, go to www.ebecs.com.

Teletech

Founded in 1982, TeleTech is a leading global provider of customer experience, engagement and growth solutions delivered through a proprietary end-to-end Humanify™ Customer Engagement as a Service offering. Using customer-centric strategy, technology, processes and operations, TeleTech partners with business leadership across marketing, sales and customer care to design and deliver a simple, more human customer experience across every interaction channel.

Our integrated customer experience platform and industry-leading services help our clients unify the customer experience across the entire customer engagement value chain, delivering greater impact in terms of increased revenue, improved profitability and deeper customer loyalty.

For more information, go to www.teletech.com.

Douglas Jackson

Our team has over 80 years’ recruitment experience between them, with 20+ years’ specifically within Customer Contact Recruitment Consultancy and Customer Strategy Executive Search.

Douglas Jackson works exclusively to recruit executive level, management and strategic level appointments for UK, international and offshore Customer Strategy, Digital, Contact Centre, Call Centre, Telesales and Customer Service markets. Recruiting at Director, Head of Department, Managerial as well as skilled support Analyst levels, we offer a professional, personal and honest service, working with you as a true recruitment partner.

For more information, go to www.douglas-jackson.com.

VeriPark

VeriPark’s digital innovations and consultancy services are transforming business worldwide for banks, credit unions, insurance companies, pension funds, brokerage and wealth and investment firms. Operating in many countries worldwide, VeriPark has its main offices in the UK, Europe and the Middle-East.
VeriPark works collaboratively with clients to develop innovative technology strategies and solutions that address their specific business challenges and bring the promise of digital transformation to life.

VeriPark help clients to acquire, retain and service customers quickly, reliably and cost-effectively by accelerating the deployment of transformative customer and colleague experiences by; creating growth, profitability and a competitive advantage.

For more information, go to http://www.veripark.com.

Chartered Institute of Marketing

As the world’s leading professional marketing body, CIM (The Chartered Institute of Marketing) is uniquely placed not only to be the voice for the marketing community, but an active participant – catalysing and shaping the future of this ever-changing profession.

For more than 100 years, we’ve been supporting, representing and developing marketers,teams, leaders and the profession as a whole. Our networks have an unrivalled breadth, depth and diversity – making this not just the largest community of marketers, but one with impact.

We’re independent, trusted and connected, with access to unmatched ideas, insights and resources to help marketers navigate from problem diagnosis to practical solutions. And, as the only Chartered body for marketing, we have a responsibility to lead during this period of change, and it’s a responsibility we take seriously.

For more information, go to www.cim.co.uk.

CCMA

The CCMA is the longest established association representing the call centre industry in the UK. We support contact centre managers through providing opportunities to network; to openly share best practice and to increase their skills and knowledge through specialist training

Our aim is to offer timely and impartial advice to our members; to keep contact centre leaders in touch with changes in their industry; to provide credible benchmarking information and to help individuals maintain an awareness of the latest trends and developments

Our membership association is not for profit, and our board is made up of people who work full time in the industry in operational roles. We are run by our members for our members.

For more information, go to www.ccma.org.uk.

UK National Contact Centre Academy

Developing the contact centre management professional is at the heart of the CCMA values. That’s why the UK National Contact Centre Academy was formed. This unique training organisation draws on the broad and practical in-depth contact centre experience at the CCMA. Our trainers have led best practice and award winning operations.

No matter where you are in your contact centre career, we’re here to help. From developing a confident advisor, to becoming an effective Team Manager and Contact Centre Professional, to succeeding as a strategic leader in customer contact, our training programmes will help you achieve your goals.

For more information, go to www.contactcentreacademy.com.

ECCCO

ECCCO’s aim is to encourage and assist in the development of European National Contact Centre Associations by bringing together all the European National Associations / Organisations, fostering free and frank information exchange on issues relating to Call Centre services. Using our combined voice to influence, ECCCO is a non-profit association that will promote the interests and needs of the European contact centre industry.

For more information, go to www.eccco.org.