Privacy Policy

PRIVACY:

ECCCSA (European Contact Centre & Customer Service Awards) respects your privacy and will not sell or make available in any way your personal information except where you have specifically asked us to. The nature of the services provided by ECCCSA means that we may obtain certain information about you. This statement sets out the principles governing our use of your data. By registering to use the services and by using the ECCCSA website generally, you agree to this use. Our general guidelines regarding the use of your data are as follows:

When you register to use certain areas of the site, we will ask you to provide certain data, such as your contact details and company information. We will store this data and use it to contact you, provide you with details of services and otherwise for the normal use and improvement of the site, unless you have asked us not to do so.

We may also use the data you provide us in response to surveys and to aggregate user profiles. For the avoidance of doubt, ECCCSA will not pass data to any third parties except to enable you to receive information you have requested to be sent to you by post (we will disclose your address).

To enable us to monitor and improve the site, we may gather certain information about you when you use it, including details of your operating system, browser version, domain name and IP address, the details of the website you came from

Our site may link to other websites and we are not responsible for their data policies or procedures or their content.

PROTECTION OF YOUR INFORMATION

ECCCSA.com uses best endeavour to safeguard the confidentiality of your personally identifiable information but we do not use encryption (such as SSL) or firewalls to further protect the information as it travels across the Internet. We do not believe that the personal information we collect warrants this level of security. It is important to be aware that there is no such thing as “perfect internet security”.

HOW TO CORRECT INACCURATE INFORMATION

Once posted, you cannot change or remove any comments you have submitted on our website pages and/or posts. However, if you would like to have this information removed please contact us and we will do this for you.

You should know that because of technical constraints, all information is never completely removed from our databases. Therefore, you should not expect that all of your personally identifiable information will be completely removed from our databases in response to your requests that it be removed. We will aim to remove all publicly-facing information.

HOW TO CONTACT US

Please use the contact form on this site to contact us.

CHANGES TO THE PRIVACY POLICY

From time to time we may update this Privacy Policy in line with website changes that may affect the personal information we gather about you. It is assumed that you accept such changes if you continue to use the site and services. If you do not accept such changes then you should stop using ECCCSA.com’s website and services, and contact us (details above) if you would like any information removed.

COOKIES:

ECCCSA is committed to protecting and respecting your privacy.

PLAIN ENGLISH SUMMARY

We take your privacy very seriously. Children (under 18s) are not eligible to use our services and should not submit any personal information to ECCCSA.com.

Should you send us an email via the contact form, your name, email address and message will be emailed to us (as you would expect). This information is kept private. We will store this information within our own email system so that we are able to respond to you.

Should you comment on a blog post or web page on this site, then your name, email address, IP address and message will be stored in our website database (as you would expect). This makes your name, website address and comment (but not your email address) viewable by the general public on the website.

The website does use some cookies when you browse this website. These are used to ensure proper running of this website, and also to help us improve your experience when browsing.

This website uses Google AdWords

This website uses the Google AdWords remarketing service to advertise on third party websites (including Google) to previous visitors to our site. It could mean that we advertise to previous visitors who haven’t completed a task on our site, for example using the contact form to make an enquiry. This could be in the form of an advertisement on the Google search results page, or a site in the Google Display Network. Third-party vendors, including Google, use cookies to serve ads based on someone’s past visits to the ECCCSA website. Of course, any data collected will be used in accordance with our own privacy policy and Google’s privacy policy.

You can set preferences for how Google advertises to you using the Google Ad Preferences page, and if you want to you can opt out of interest-based advertising entirely by cookie settings or permanently using a browser plugin.

NONE OF THE INFORMATION WE GATHER VIA COOKIES IDENTIFIES YOU AS AN INDIVIDUAL – IT IS ALL ENTIRELY ANONYMOUS.

Which organisation is collecting this information

ECCCSA.com is a website owned by ECCCSA , a provider of contact centre technology and services.

HOW THIS INFORMATION IS USED

If you have chosen to share it with us, we use your email address to contact you in reply to your message, or to send you our newsletter. f you have entered your email address to leave a comment on the blog, it is used to identify your comment, however it is not displayed on the website or shared with any third party.

We may also use your email to help resolve issues or disputes, for example if you tell us that you cannot see any of your posts on the website, we would probably search our database using your email address to help diagnose the problem.

OUR DISCLOSURE OF THIS INFORMATION

We do not share your personal information or email address with third parties.

EMAIL OPT-OUT

Just like you, we hate spam. We do not send you spam emails.

You may opt-out of our emails at any time. An ‘unsubscribe’ link is included in all of our email newsletters.

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