Belgian Customer Contact Association
Customer Contact is the Belgian association of customer services and contact centres. Together with CXForum, we unite within our network more than 2,000 customer contact professionals and represent over 100,000 customer contact employees. We strive to connect businesses, customers and employees. We want customers to experience customer contact as valuable, employees to do their jobs with pleasure and passion and companies to position their customer contact in a central way. A good customer experience starts with great customer contacts.
The CCMA is the longest established association representing the call centre industry in the UK. We support contact centre managers through providing opportunities to network; to openly share best practice and to increase their skills and knowledge through specialist training
Our aim is to offer timely and impartial advice to our members; to keep contact centre leaders in touch with changes in their industry; to provide credible benchmarking information and to help individuals maintain an awareness of the latest trends and developments
Our membership association is not for profit, and our board is made up of people who work full time in the industry in operational roles. We are run by our members for our members.
For more information, go to www.ccma.org.uk.
For over 100 years, CIM has supported, represented and developed marketers, teams, leaders and the profession. We’re the world’s leading professional marketing body with a global membership base, including studying and professional members and Chartered Marketers. We believe marketing is the critical factor in driving long term organisational performance. Our mission is to create marketing advantage for the benefit of professionals, business and society.
For more information, go to www.cim.co.uk.
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