8×8

8×8 is a leading Software-as-a-Service provider of voice, video, chat, contact centre, and enterprise-class API solutions powered by one global cloud communications platform. 8×8 empowers workforces worldwide to connect individuals and teams so they can collaborate faster and work smarter. Real-time business analytics and intelligence provide businesses unique insights across all interactions and channels so they can delight end-customers and accelerate their business. For additional information, visit www.8×8.co.uk, or follow 8×8 on LinkedIn, Twitter and Facebook.

Aspect

Aspect’s enterprise-tier contact center software is used by millions of agents every year to support billions of consumer interactions worldwide. Available on-premises or in your choice of cloud environment, our flexible, highly scalable, best-of-breed contact management and workforce optimization applications help companies keep agents engaged while providing exceptional customer experiences.

Learn more at www.aspect.com. Follow us on Twitter at @aspectsoftware

Avaya

As a global leader in delivering superior communications experiences, Avaya provides the most complete portfolio of software and services for multi-touch contact center and unified communications offered on premises, in the cloud, or a hybrid.

Today’s digital world centers on communications enablement, and no other company is better positioned to do this than Avaya.

Optimize your customer experience across all channels: Social media. SMS. Web chat. Mobile apps. They’re all now essential stops on the customer experience journey. Each offers a new way for customers to interact with your brand. But each adds one more venue where a poor experience can diminish customer lifetime value—and push them into the arms of your competition.

Let Avaya help you achieve a 360° view of your customers. Understand their histories. Anticipate their needs. And deliver personalized, exceptional experiences across every channel.

For further information call 01483 308000 or visit www.avaya.com.

Aspect

Aspect helps enterprises break down the walls between people, processes, systems and data sources, empowering organisations to unite around the customer journey. Our customer engagement centre offers native interaction management, workforce optimisation and self-service capabilities that drive dynamic, conversational interactions and create a truly frictionless omni-channel customer experience. Leveraging all the benefits of the cloud and over 40 years of industry ingenuity, Aspect conveniently and easily connects questions to answers while helping enterprises keep service levels high and operational costs contained.

For more information, visit www.aspect.com/uk.

Customer Management Resourcing

Customer Management Resourcing Group (CMR) is Europe´s leading search firm within contact centres and CX, a specialised recruitment consultancy in mid-senior roles within ‘Customer Management’ internationally. This includes all management or analytical roles in Contact Centres, Customer Experience & Digital/A.I. which is broken down into 3 core brands; Executive Search, Search & Selection & Recruitment Project Outsourcing (RPO).

CMR Group consists of four businesses in the UK, Ireland, Iberia (based in Spain) and Western Europe (based in Netherlands), which is part of our international proposition to tailor a global talent solution to larger brands whereby we can trade locally and continue to build our network within local markets.

If you’re interested in learning more please visit https://www.wearecmr.com/

Content Guru

Leader in cloud communications, Content Guru, supplies mission critical Customer Engagement and Experience solutions for hundreds of large organisations across the globe. The largest privately-owned provider of contact centre solutions, Content Guru’s parent company, Redwood Technologies Group, has been listed as the 9th best performing mid-market technology company by independent technology sector research provider, Megabuyte, in their 2018 Megabuyte50 private company scorecard rankings, while Content Guru is listed in the Gartner Magic Quadrant for Contact Center as a Service, Western Europe.

Content Guru’s cloud-first platform, storm®, offers virtually limitless scalability, unmatched integration capabilities and industry-leading AI. Content Guru ensures contact centres meet the needs of every customer, seamlessly. storm is used by hundreds of organisations across Europe, the US and Asia-Pac, in sectors ranging from finance and government through to travel and utilities. Customers relying on storm for mission-critical services include NHS 111, UK Power Networks, G4S, Serco and Rail Delivery Group.

For more information, go to www.contentguru.com

Genesys

Genesys® powers 25 billion of the world’s best customer experiences each year. Our success comes from connecting employee and customer conversations on any channel, every day. Over 10,000 companies in 100+ countries trust our #1 customer experience platform to drive great business outcomes and create lasting relationships.

Combining the best of technology and human ingenuity, we build solutions that mirror natural communication and work the way you think. Our industry-leading solutions foster true omnichannel engagement, performing equally well across all channels, on-premise and in the cloud. Experience communication as it should be: fluid, instinctive and profoundly empowering.

For more information, go to www.genesys.com/about

HGS

A global leader in business process management (BPM) and optimising the customer experience lifecycle, HGS is helping make its clients more competitive every day.

HGS combines technology-powered services in automation, analytics and digital with domain expertise focusing on back-office processing, contact centres and HRO solutions to deliver transformational impact to clients.

Visit www.teamhgs.com to learn how HGS can help make your business more competitive.

Huntswood

Huntswood is the UK leader in complaints resolution and intelligent customer management experience (iCMX). Our innovative solutions combine over 20 years’ industry expertise with technology and operational excellence to drive improved outcomes for our clients and their customers.

Our renowned collaborative agile approach is key to helping firms deliver high quality services in a cost efficient manner, while effectively mitigating business risk. We deliver practical solutions complemented by automated robotics technology to enhance the customer experience.

For more information, go to www.huntswood.com.

Ipsos

Ipsos is the global leader in designing, measuring and delivering value from Customer Experience programmes.  We help organisations retain customers and recover those at risk, grow share of spend, increase advocacy and drive up operational efficiency; to ‘deliver a Return on Customer Experience Investment (ROCXI)’.  Based across 40 countries, our expert CX teams help organisations at all stages of CX measurement and management, using a unique blend of research, technology, analytics and advisory solutions.

For more information, go to https://www.ipsos.com/en.

Jabra

At Jabra we have unique expertise through professional sound – we help contact centres of all types and sizes to reach their full potential.

To aid productivity and increase customer satisfaction we have developed a range of solutions that empower agents wherever they work.

Jabra professional corded and wireless headsets provide outstanding call quality, intelligence and all-day comfort, including features such as noise-cancellation, enhanced hearing protection, live agent guidance and call analytics; ideal for people who talk for a living.

Unleash the power of conversation with Jabra www.jabra.co.uk/contact-centre

MERJE

MERJE is an award-winning recruitment consultancy with a focus on permanent and contract roles in Customer Contact. We cover the UK in all sectors and seniorities, from Senior Management to entry-level roles. With experienced market experts in both our London and Manchester offices, and a dedicated Front-Line Talent team for volume campaigns, we make it our mission to understand your individual needs — whether you are looking to recruit the most talented employees or exploring your next career move. Visit: www.merje.com.

NICE

NICE is focused on transforming experiences to be extraordinary and trusted by empowering organisations to make smarter decisions with enterprise solutions that delivers holistic insights, improves customer experience and provides rapid value with new generation workforce optimisation tools.

When the world’s leading companies want to improve their business performance, increase their operational efficiency, prevent financial crime, ensure they’re fully compliant or enhance their safety and security, they talk to NICE. With over 6,000 employees and a presence in more than 150 countries, NICE is regularly recognised for innovation and the value it provides to more than 25,000 customers, including more than 85 of the Fortune 100. When it comes to turning information overload into practical business value, no one else comes close to NICE.

For more information, go to www.nice.com.

SYKES

SYKES is a global leader in customer experience management, with Europe, Middle East, and Africa region headquarters in Edinburgh. Whether you’re looking for the versatility of home-based agent services, or prefer the traditional contact centre, or need the next thing in digital customer service, our reach enables us to connect with your customers anytime, anywhere. Our tailored customer support solutions are complemented by our own online self-service, automation, product fulfilment and payment handling services. From down the street to across the globe, SYKES delivers highly scalable and excellent support to your customers through our dedication to REAL PEOPLE. REAL SOLUTIONS.®

Visit: https://www.sykes.com/emea/

Synergy

Synergy is an established 1500 seat contact centre based in South Africa, solving the challenges of culture fit, affordability, and performance for a global market. Our culture-driven approach to innovation is reshaping the customer experience. With over 1000 employees and still owner-managed, we provide big-business know-how and small business warmth.
1000+ creative thinkers engaging with 400,000+ customers per month in two countries

We work to embed your unique values and build brand affiliation within our teams. Focusing on bringing the human experience back to digital that sets us apart. We are customer-focused and can scale quickly.

Talkdesk

Talkdesk is an enterprise cloud contact centre that empowers companies to make customer experience their competitive advantage. It combines enterprise performance with consumer simplicity, so you can easily improve your customer satisfaction and increase productivity.

Talkdesk Enterprise Cloud Contact Centre empowers companies to make customer experience their competitive advantage. With enterprise-class performance and consumer-like ease of use, Talkdesk easily adapts to the evolving needs of sales and support teams and their end-customers, resulting in increased customer satisfaction, productivity and cost savings. Over 1,400 innovative enterprises around the world, including Discovery Education and Peloton, rely on Talkdesk to power their customer interactions. Learn more and request a demo at www.talkdesk.com

The Modular Analytics Company (TMAC)

The Modular Analytics Company (TMAC) is a rapidly expanding artificial intelligence and machine learning solution provider that helps people make better decisions faster. They deliver affordable AI and ML solutions in customer engagement, customer service, coaching and marketing. They specialise in Speech Analytics, Employee Coaching and Next Best Action for Contact Centres.

The Modular Analytics Company was founded by Jimmy Hosang and Sean Northam in 2018 to change the way data science is understood and applied. The philosophy of the company is to generate, accelerate and modulate results; they build, test, fail and learn fast to provide value faster than other bigger, more expensive players in the market. At the heart of the company are TMACCERS; insatiably passionate experts who are as tenacious as they are experienced. To find out what makes TMAC proudly different, visit https://tmac.ai

Verint

Verint is ‘The Customer Engagement Company.’ We help organisations simplify and modernise the way they engage customers through their contact center, branch, back office and marketing departments. Our market-leading broad portfolio of cloud and hybrid solutions is designed with the latest artificial intelligence and advanced analytics technologies to deliver greater automation and shared intelligence that drives real business impact. Verint is your partner to make customer engagement a strategic advantage and a strong competitive differentiator for your organisation. With over two decades of experience helping more than 10,000 organisations worldwide create lasting value, we’re a global leader in customer engagement.

Learn more at www.verint.com.

Douglas Jackson

Douglas Jackson help solve your hiring challenges, with over 80 years collective experience across the team of market specialist recruitment consultants, Douglas Jackson identify, attract and hire executive, Director, management and strategic level appointments on a permanent and fixed term contract basis for the UK, international and offshore locations.

We even offer a money back guarantee through our innovative Douglas Jackson Search process, with three layers of behavioural profiling, we help you identify and hire the right candidate who will do the role.

Working with customer, employee and experience focussed organisations, we are proud to be partners to many leading, award winning brands, global organisations, public services, housing associations and up and coming, start up, disruptor and challenger brands.

We offer a professional, personal and honest service, to deliver effective contingency and retained recruitment campaigns, working as a true partner to your business. For more information, go to www.douglas-jackson.com, or call us on 0345 620 9720.

Intelligent Sourcing

Customer Management Insight