Interview with ECCCSA 2017 winners booking.com

What prompted you to take part in these awards last year?

We wanted to benchmark ourselves to other employers in the business and we wanted to promote ourselves as employer in the Customer Services industry.

How do you feel these awards compare with other award programmes that you have taken part in?

For us it was the first time we participated in an award programme.

What are your lasting memories from the judging process?

The judging was very thorough and analysed all main aspects of the complete operation. We were impressed by the expertise of the judges and how they were able to gather all relevant information in a very short time frame using different interview methods on site.

What are your lasting memories of the awards dinner?

The venue was amazing and beautifully decorated. We were Impressed by the scale and the perfect organization. The moment we were announced as winner in our category was magical.

How did you celebrate your achievement back in the office?

We celebrated with all employees in the office with cake and champagne. Also immediately after we won the award we shared with the business a short video which was made to capture the moment we were announced as winner in our category.

Do you have any tips for organisations that are thinking of entering the awards this year?

Be yourselves and highlight in the process what you believe makes you different or special. Involve your people to represent the business and the way of working and don’t keep it just to your management levels.

Do you feel that your organisation has benefitted from winning an award at the ECCCSAs? If so, how?

Winning the award has been great for us to use in our recruitment campaigns and then specially in markets where recruitment is a bit more challenging.

Internally it has made our team members feel more proud and engaged to work for a company that has been recognised with an award for Great place to work.

2018 Winners

The ECCCSA 2018 Awards Evening took place on 27 November in London. There were 1,200 attendees, finalists from 19 countries, and 28 winners - click below to see them.

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