The winners of the largest and most credible awards programme in Europe dedicated to the customer contact industry, the European Contact Centre & Customer Service Awards 2021, were announced last night in London. The ECCCSA’s, now in its 21^st year, recognised companies including Dojo, Microsoft, Otkritie Bank, Severn Trent Water, SOS International and Teleperformance amongst the winners.

In front of over 1,000 guests at the awards evening, Sitel were delighted picking up Best Pan-European Contact Centre, with the judges saying it was a “stand-out showcase”.  Gousto took home two awards, Most Effective Digital Customer Experience and Small Contact Centre of the Year. Vodafone won Best Use of Customer Insight while Teleperformance Netherlands won Most Effective Management of Peak Demand with the judges saying the industry could take these learnings to raise standards across the board.

The 94 judges, all with years’ of experience working in the industry, were overwhelmed by the achievements of the Finalists saying “Dojo is an exciting and ground-breaking card payment product” and awarding them Best Customer Experience Redesign and admired how Hitachi Capital, winning Best Flexible Working Approach, had prioritised their colleagues and customers in equal measure. The judges recognised The Very Group with the Best Large Customer Service Team, stating that “they had a real passion for reinvention and wanting to constantly improve”.

Chair of the Judges, Helen Wilson, said, “for the last 21 years these awards have recognised those organisations that have truly valued their people, pushed boundaries and delivered incredible customer experience. All our Finalists and winners should be immensely proud of what they have achieved. The competition this year was as fierce as ever, with leading organisations from 25 countries participating. I know all the judges thoroughly enjoyed the time spent with all the Finalists and their fellow judges to gain a greater understanding of what they do”.

“We’d like to congratulate all the Finalists and especially those that took home a trophy,” says headline sponsor Sabio Group UK Commercial Director, Danny Seabourne. “On behalf of the team at Sabio, I am proud to continue our ongoing support of the European Contact Centre & Customer Service Awards, as headline sponsors.

Sabio has a long history of supporting the contact centre and customer service industry and we are both proud and excited to be associated with this respected awards programme. This gathering uniquely represents a diverse array of functions, industries, cultures and nationalities, all bound by a simple vision that we should be delivering exceptional customer service.”