European Contact Centre and Customer Service Awards open for nominations

  • Nominations open on 4 May and close on 13 July 2018
  • The industry’s largest awards programme in Europe with a robust judging process
  • In it’s 18th year, the ECCCSAs are the longest running awards in the industry
  • Enter before 15 June to take advantage of an early bird

The nomination window for the largest and most prestigious awards programme in the customer contact industry opens today. The European Contact Centre and Customer Service Awards (ECCCSAs) are now accepting entries until Friday 13 July 2018.

The ECCCSAs (pronounced eksas) are renowned for the integrity and credibility of the judging process. High calibre judges are handpicked for their experience and knowledge and spend over 2,000 hours doing face-to-face judging.

Ann-Marie Stagg, Chair of the Judges for the third year, says, “These judges can recognise organisations that are leading the way in delivering exceptional service to customers. And with a number of new categories this year we are onboarding more judges with outstanding records of achievement.”

There are seven new categories this year including Best Implementation of Artificial Intelligence in Customer Service, Most Effective Health and Wellbeing Programme, Best Voice of the Employee Programme and Best Pan-European Contact Centre. The new categories reflect the activities that are having a significant impact on the customer experience.

“Once again, we are making it as easy as possible for companies to enter, with an early bird offer available for multiple entries.” says Ann-Marie. “We are determined to validate the teams and projects that are innovating our industry and to give them the recognition they deserve.”

Mark Brannen, Associate Director at BGL Group, winners of the Best Large Contact Centre of the Year last year, said: “We entered the ECCCSAs last year hoping that the BGL Group would be recognised for the great work that we are doing. Not only did we win, but as a consequence of the award we recently featured on the BBC’s One Show who were researching companies that deliver great customer outcomes. Participation in the ECCCSAs has resulted in great publicity for our brand and given our teams even more confirmation of how valued they are.”

Nominations for the ECCCSAs 2018 open on Friday 4 May 2018 and will be presented at a lavish Awards Evening on Tuesday 27 November 2018 at Evolution, Battersea Park, London.

2018 Winners

The ECCCSA 2018 Awards Evening took place on 27 November in London. There were 1,200 attendees, finalists from 19 countries, and 28 winners - click below to see them.

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