Judges
Chair of the Judges: Moira Clark
Professor of Strategic Marketing at Henley Business School and Founder and Director of the Henley Centre for Customer Management
Moira is a leading expert in Strategic Marketing, Strategic Customer Management; her main areas of research and consulting are in Customer Management, Customer Centricity, Customer Experience, Customer Journey Mapping, Service Excellence, Key Account Management and the drivers of Customer Retention and Service Excellence. She has worked extensively in the area of best practice customer experience, its impact on retention and loyalty, and the critical linkages between employee behaviour and customer retention.
Moira has extensive marketing and customer management consultancy experience with leading international companies. She is a frequent keynote speaker at many public and in-company seminars and conferences around the world. She is a sought-after commentator on current marketing and Customer Management issues for national press, radio, and TV.
She has researched and published widely on Customer Management, Relationship Marketing, Customer Experience and Service Excellence. Publications include for example, the Academy of Marketing Science, Journal of Retailing, Journal of Business Research, Psychology and Marketing and International Journal of Management Reviews.
Prior to her academic career, Moira was a successful international marketer based in Munich. She has been involved with a wide range of industries including service industries, engineering, consumer, international health food manufacturers and industrial goods manufacturers. She is a graduate in Business Studies, has an MBA from Cranfield and a PhD from Cranfield.
Here are some of our 2025 judging panel:
Director | Adeptina |
Global Service Delivery & Legal Support Director | Air France KLM |
Head of Corporate Social Responsibility | Allianz UK |
Customer Service Solutions Director | Arvato |
Head of Customer Care Experience & Transformation | ASOS |
COO | Atom Bank |
CEO & Founder | Aura Global Solutions |
Head of Colleague & Customer Success | AXA Health |
Head of Service Delivery | AXA Partners |
Director – Direct Banking Department | Bank Millennium |
Head of Connect2Net | Belfius |
Operations Director | Benenden Health |
Managing Director | Brainfood Consulting |
Partner Lead | British Gas |
Senior Manager, Business Support & BI Specialist | BT Business |
Principal Innovation Partner | BT Group |
Director of Customer Services | Bupa UK |
Head of Customer Service | CAF Bank |
Head of Customer Service & Engagement | Castles and Coasts Housing Association |
President | Customer Service & Call Center Verband Deutschland |
Group Account Director | Diligenta |
Head of Contact Centre Operations | EMR Group |
Head of Continuous Improvement | Freshfields Bruckhaus Deringer |
Sales Director | GoFibre |
Head of Customer Care | Gousto |
Global Consumer Relations Director – Digital Strategy | Haleon |
Vice President | Customer Service & Call Center Verband Deutschland |
Customer Change Director | Huntingdonshire District Council |
Customer Experience and Contact Centre Leader | Improvement Solutions |
Director | Injection Consulting Limited |
Co-Founder, Director and Principal Consultant | Inspire Customer Contact Partnership Ltd |
Group Commercial Director | Interact CC |
Deputy Managing Director | Ipsos |
Shared Services Lead | John Lewis |
Head of Contact Centre and Customer Support | Leeds Building Society |
Customer Engagement Director | LEGO Group |
Vice President – Digital Care Operations | Likewize |
Head of Customer Services | London Borough of Barking & Dagenham |
Managing Director | Market Insiders |
Vice President – Global Customer Care | Mastercard |
HR People Partner | Newcastle Strategic Solutions |
Head Of Customer Experience | Novuna Consumer Finance |
Chief Customer Office | Orbit Group |
Director of Customer Resolutions & Social | OVO |
Head of Customer Contact Transformation | PA Consulting |
Global Director of Customer Services | PayByPhone |
Customer Director | Pennon Group |
Omnichannel Technical Manager | Pepper Advantage |
Operations Director | PIB Group |
Director | Polish Marketing Association SMB |
Customer Services Director | Sage |
Contact Centre Operations Manager – UK & IE | Samsung Electronics |
Chief Operating Officer | Sensee |
Digital Channel Strategy Lead | Severn Trent Water |
Director of Contact Centre Services | Sopra Steria |
VP Customer Experience | Sound United Business Unit |
Executive Vice-President | TDCX Europe |
Director of Sales, Service and Retention | The AA |
Chief Customer Rescue Officer | The Customer Lifeguard |
Co-Founder and Chair | The Knowledge Group (TKG) |
Customer Services Insights Manager | The Very Group |
Head of Customer | Transport for Greater Manchester |
President | UCCAI |
Global Vice President | Digital Workplace Solutions Delivery | Unisys |
Senior Client Executive | Ventrica |
Head of Service Delivery | Virgin Media O2 |
Head of DCA Operations | Wescot |
Global Head of Complaints | Wise |
Director of Global Customer and Partner Services Operations | Zebra Technologies |
Sponsors
Association Partners
Media Partners
