| 4lifedirect | Operations Director |
| Agria Insurance | Executive Director |
| Air France | Head of Operations |
| Air France | General Manager |
| Allied Irish Banks | Head of Direct Service |
| Bowers Wilkin | Head of Customer Support |
| Brainfood | Managing Director |
| CCMA UK | Chief Executive |
| CCMA UK | Membership Director |
| Centrica | Head of Change and Delivery |
| Chartered Institute of Marketing | Chair |
| City of London Police | Director of Action Fraud |
| Concentrix | Site Operations Director |
| Connect Distribution | Head of B2B Sales |
| Crown Commercial Services | Strategic Lead |
| Currium | Head of Transformation |
| DST | Head of Resource Planning |
| Endsleigh | Chief Operations Officer |
| Endsleigh | Head of Customer Operations |
| Esure | Head of Planning and Business Intelligence |
| German Contact Centre Association | Director |
| Hermes Europe | Head of Customer Service |
| Hitachi | Head of Customer Experience |
| John Lewis | Head of Contact Centre Operations |
| LEGO | Director of Business Operations |
| Livewest | Director of Customer Access and Experience |
| LV | Operations Director |
| LV | Head of Training |
| Markerstudy | Head of Group Contact Centres |
| Mastercard | VP Global Contact Centre Management |
| Metro Bank | Head of Contact Centres |
| Miscrosoft | Telephony Strategist |
| MPL | Head of Business Development |
| Payzone | Head of Partnerships |
| Polskie Stowarzyszenie | Director of Polish Association |
| RSA | Operations Leader |
| Sedulous | Service Design and Customer Experience Consultant |
| SFJ Consulting | Managing Director |
| SHL | Global Customer Services Director |
| Silva Homes | Executive Director |
| Spanish Contact Centre Association | Director |
| The AA | Head of General Insurance Retention |
| The AA | National Quality Manager |
| The BBC | Head of Service Developments |
| The Forum | Founder and Chief Executive |
| Unum | Head of Broker Services |
| Wescot | Head of Operations |
| Wex Europe | Customer Service Director |
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Deadline for entries 16 July.
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