| Business Partner – Customer Experience | A2Dominion |
| COO | Aegon Operations |
| Executive Director – Contact Centre & Marketing | Agria Pet Insurance |
| Head of Direct Risk & Control | AIB |
| General Manager | Air France |
| Head of Operations | Air France |
| Head of Customer Experience | Atom Bank |
| Head of Customer Service | Atom Bank |
| Contact Centre SME & Operations Architect | Atos |
| Head of Aegon Operations | Atos |
| Head of Telephony Sales | Business Payments | Barclaycard |
| Head of Service Development | BBC |
| Head of Member Services Operations and Complaints | Beneden Healthcare |
| Associate Director | BGL |
| Head of Inside Sales | Bibby Financial Services |
| Head of Customer Support | Bowers & Wilkins |
| CX & AI Engagement Strategist | Brainfood Consulting |
| Customer Experience Lead | British Gas |
| Head of Sales Operations | BT Scotland |
| Director of Quality, Compliance & Customer Resolutions | BT, EE & Plusnet |
| Leadership and Personal Development Coach | Casting Crowns |
| Head of Customer Service & Engagement | Castles & Coasts Housing Association |
| Director of Action Fraud | City of London Police |
| Change and Implementation Manager | Co-op |
| Senior Complaints Operations Manager | Co-op |
| Customer Relations Manager | Co-op Insurance |
| Director | CorMeum |
| Customer Care Centre Manager | Diabetes UK |
| Chair of Contact Centre Council | DMA |
| Head of Customer Service | Dyson |
| Chief Operations Officer | Endsleigh Insurance |
| Head of Customer Operations | Endsleigh Insurance |
| Director of Customer Service / Contact Centres | Estell Lauder Companies |
| Director of Resource Planning – EMEA | Fiserv |
| Head of Continuous Improvement | Freshfields Bruckhaus |
| Chief Operating Officer | GFM |
| Head of Customer Experience | Hitachi Capital |
| Microsoft Business Applications Lead | Home Office & UK Policing |
| Head Of Operations | Howserv |
| Senior Customer Experience Manager | IGO4 |
| Co-Founder, Director and Principal Consultant | Inspire Customer Contact Partnership |
| Mystery Shopping Director | Ipsos MORI |
| Global Chief Experience Officer – Customer Experience and Channel Performance | Ipsos MORI |
| Head of Contact Centre | L&Q Group |
| Director Business Operations | LEGO |
| Operational Services Director | LV Insurance |
| Business Improvement Manager | Macmillan Cancer Support |
| Head of Group Contact Centres | Markerstudy Group |
| Vice President- Global Contact Centre Management | Mastercard |
| Digital & Service Senior Strategy Lead | Microsoft |
| Business Leader: UK and South Africa | MORE TH>N |
| Head of Business Development | mpl contact |
| Director | Nathan Dring & Associates |
| Senior Manager, Customer Experience | NewDay |
| Director of Customer Service & Service Delivery | NewDay |
| Customer Director | Paymentshield |
| Customer Advocacy Manager | Paymentshield |
| Dyrektor obszaru Contact Center | Polish Marketing Association SMB |
| Managing Director | PPL PRS Ltd |
| Service Designer & Customer Experience Consultant | Sedulous |
| Chief Operating Officer | Sensee |
| Digital Channel Strategy Lead | Severn Trent Water |
| Customer Experience & Contact Centre Expert | SFJ Consulting |
| Global Customer Service Director | SHL |
| Client Delivery Director | Sitel |
| Head of Customer Experience | Spring |
| Head of Service | Swinton Insurance |
| Senior VP | TDCX |
| Head of Enterprise Infrastructure | The AA |
| Head of Sales & Service | The AA |
| National Quality Manager | The AA |
| Head of Motor | The AA |
| Business Improvements Manager | The AA |
| Operations Manager – Enquiries & Investigations Department | The Financial Ombudsman |
| Head of Contingent Operations | Wescot Credit Services |
| Head of Customer Services | Westminster City Council |
| Sales Excellence & Customer Service Director | WEX Europe Services Limited |
| Co-Founder | Youths Matter |
ECCCSA
European Contact Centre & Customer Service Awards
