Winners are announced at an Awards Evening on 26 November 2019, at Evolution, London.

Tickets will be emailed out to the contact that booked the table/s in early November.

The doors open at 18:30. The awards presentation starts after dinner has been served, which is approximately 21:30.

The dress code is black tie. For ladies, this is glamourous dresses.

Yes, there is a cloakroom in the main entrance where you can leave your coat and bag for free. Items are left here at your own risk.

Yes, taxis are waiting outside the venue all evening. Alternatively you may want to use a taxi app, such as Uber or Free Now.

A selected red and white wine are available all evening, together with beers and soft drinks, including water, from the bars and via table waiters during dinner. If you want to upgrade the wine, drink prosecco or champagne or would like to drink spirits during the evening, these are available at an additional cost payable by cash or card.

There are a number of acts that entertain guests before dinner in the bar area. During dinner there are additional performances with the last performance just before the awards presentation commences. After the awards a disco will start up on the dance floor and the dodgems open to the left side of the stage.

The judges will be looking for evidence in a number of areas, including:

• Initiated with a solid rationale and with engaged key stakeholders throughout.
• Delivered a significant benefit to the business either in savings, reassigned resources or increased revenues.
• Has the improvement in the customer experience been incremental or transformational?
• Has the solution had a positive impact on the day to day role of the front line Advisor?
• Has it lead to the operation being more efficient and effective?
• How successful has the solution/initiative been overall; was it worth the resources applied?
• Does this initiative improve the image of our industry through doing the right things?

Part of the robust judging process of the ECCCSAs includes site visits or panel presentations with our judges. There is considerable cost involved in organising and carrying these out, which the entry fee helps to cover.