Nominations open 4 May 2022.

Written entries must be submitted and paid for by midnight on Friday 22 July 2022.

To enter the awards the first step is to register here www.ecccsa.com/enter, submit your written entry and pay for it before midnight on Friday 22 July. You can pay for your entry (or entries) at any time and continue to edit them right up to the deadline.

Yes, each section has a word limit between 100 and 500 words. The limit for each section is indicated on the online form.

You should include the specific information requested for the category that you choose. In both the online submission and during the face-to-face judging, the judges are looking for nominations that tell a clear story of their journey – the motivations, the deliverables and how the results were achieved. What lessons were learnt along the way and how did you overcome some of the challenges? What’s next in your journey? They are looking for evidence of the impact of what has been delivered and how your nomination benchmarks against other entries, with a particular focus on:

• Purpose

The judges will be looking for a clear vision for what you have achieved. What is the rationale behind the story and how did you engage stakeholders? Describe the objectives, the strategy and how it aligns to the business.

• Impact

What impact have you had? Let the judges know your performance against KPIs, covering customer employee, operational and commercial metrics. Also consider savings made, efficiency gains, changes in productivity, reassignment of resources and increases in revenue.

• Experience

Explain to the judges how the customer and/or employee experience has improved. Evidence this with feedback from stakeholders, for example voice of the customer and/or employee feedback. Judges will be looking for a good understanding of customer and/or employee needs.

• Innovation

Demonstrate creative thinking. The judges want to hear how you approached things differently. What challenges did you face and how did you overcome them? Share your plans for the future and how you intend to continually improve.

• Best Practice

The judges will be looking for examples of great practice. They want to see approaches and experiences that others can learn
from. How do you really stand out from the crowd?

You can pay the fee on our website by credit card or debit card. We take:

• Mastercard
• VISA

You may also choose the Invoice option. In this case we will send you an invoice and you can choose to pay by bank transfer or by credit card.

For your entry to go forward full payment must be made before midnight on Friday 22 July.

In both the online submission and during the face-to-face judging, the judges are looking for nominations that tell a clear story of their journey – the motivations, the deliverables and how the results were achieved. What lessons were learnt along the way and how did you overcome some of the challenges? What’s next in your journey? They are looking for evidence of the impact of what has been delivered and how your nomination benchmarks against other entries, with a particular focus on:

• Purpose

The judges will be looking for a clear vision for what you have achieved. What is the rationale behind the story and how did you engage stakeholders? Describe the objectives, the strategy and how it aligns to the business.

• Impact

What impact have you had? Let the judges know your performance against KPIs, covering customer employee, operational and commercial metrics. Also consider savings made, efficiency gains, changes in productivity, reassignment of resources and increases in revenue.

• Experience

Explain to the judges how the customer and/or employee experience has improved. Evidence this with feedback from stakeholders, for example voice of the customer and/or employee feedback. Judges will be looking for a good understanding of customer and/or employee needs.

• Innovation

Demonstrate creative thinking. The judges want to hear how you approached things differently. What challenges did you face and how did you overcome them? Share your plans for the future and how you intend to continually improve.

• Best Practice

The judges will be looking for examples of great practice. They want to see approaches and experiences that others can learn
from. How do you really stand out from the crowd?

The doors open at 18:30. Dinner is served at 19.30 and the awards presentation announcing the winners will start after dinner has been served, which is at approximately 21:30. We strongly recommend you arrive in plenty of time to enjoy the drinks reception and all the pre-dinner entertainment.