Get started in 5 easy steps

  • Step 1

    Click Enter Now on this page to go to the awards entry site. Register an account or login if you have one from previous years (use the Reset Password function if you need it).

  • Step 2

    Start an Entry by selecting your Category and filling in the fields (you don’t have to write the whole entry at this stage!). Submit your entry to add it to your Cart.

  • Step 3

    Start however many more entries you like and Submit those to add them to your Cart.

  • Step 4

    Pay for all your entries from the Shopping Cart. You can pay instantly using PayPal, or request an invoice to pay by bank transfer.

  • Step 5

    You can now continue to add to and edit your entries right up until the 13 July submission deadline. You can even print your drafts as PDFs to share them internally for feedback.

2018 Winners

The ECCCSA 2018 Awards Evening took place on 27 November in London. There were 1,200 attendees, finalists from 19 countries, and 28 winners - click below to see them.

ECCCSA Highlights

Why Enter?

1. Reflect on your success

Often in the busy environment of everyday business, achievements can be easily forgotten. Completing the entry form allows you to pause and consider what contributed to you and your team’s success and where you can go from here.

“We found the judging process really, really enjoyable … we love talking about all the great things we do.”

David Done, Chief Executive, RHP

2. Measure your performance

Entering the awards will assess the strength of your entry against others in your category. We represent the whole call centre and customer service industry, so by entering the awards you will be able to gauge how your business compares against the very best there is.

“The team are really excited about being finalists for the second year running. It shows that we are being benchmarked against the best in the industry and not just our own sector.”

Keith Baines, Head of Operations, MITIE

3. Positive PR

Being selected as a winner or finalist is a great achievement and a real opportunity to generate positive publicity for your business across all media.

“It’s the pinnacle of everybody’s career to be recognized in these awards. All the best players in the industry submit their best people.”

Les Blacker, Operations Director UK & Europe, HGS

4. Celebrate your achievements

Celebrate your and your team’s success by attending the Awards Evening on 27 November at Evolution, London, and benefit from priority seating on the night. A fantastic event and opportunity to meet, greet and network with people from other successful businesses.

“ECCCSA is like an Oscar for me and Turkcell. We have been participating since 2007, and we are happy to win this great award.”

Vildan Cal Ozel, International Business Development Director, Turkcell Global Bilgi

5. Differentiate your business

What better way to make your business stand out than being an award winner in Europe’s most prestigious, industry-wide awards programme? Demonstrate to your current and future customers, employees and competitors that yours is an exceptional business.

“We always bring the team. It shows recognition for all the hard work that goes in. It is absolutely the best way to promote your business. A great event.”

Karl Brough, Regional Director UKIN, SITEL

Some previous winners


Media Partners