1. Thank your teams for responding in a crisis

2020 was a challenging year for everyone with the coronavirus outbreak. This is an opportunity to thank those that went above and beyond to support colleagues, customers and the community.

2. Recognise a significant year of achievement

If the last 12 months have been a year of key milestones and deliverables, then take this opportunity to celebrate those achievements. Give your organisation the recognition and prestige given to award winners.

3. Get great internal and external PR

Use these awards to let other departments in your organisation know how good the work you’ve been doing is as well as differentiating your business externally.

4. Benchmark your operation

Entering the awards will help you benchmark against others in your category. By entering, you will be able to gauge how you compare against the very best across Europe.

5. Opportunity to reflect

We work in a fast changing, busy industry and achievements are easy to overlook. Reflecting on your key achievements allows you to pause and consider what (and who) contributed to your success and to recognise them.

6. Engage your employees

Winning awards has a very positive impact on a team’s morale and can improve employee engagement. Being nominated for an award means a lot to people and demonstrates that you really value their contribution.

7. Attract new employees

People want to work for an organisation that is successful, and people focused. Being a finalist for an award can help you attract the best new employees, as well as retain those you value. People are drawn to award-winning businesses because they want to work for a reputable company.

8. Celebrate your company and team achievements

Give your best people the opportunity to attend the biggest industry party. The Awards Evening is being held at Evolution in London’s Battersea Park and will be host to over 1,300 industry professionals from across Europe.

9. Join a community

A great opportunity to meet your peers from exceptional contact centres and customer service operations.