Supporting Partner
The Exchange
Grounded in the award-winning projects and teams of those that won at the European Contact Centre & Customer Service Awards 2023, The Exchange is a 3-day virtual event designed to give you access to case studies from organisations that are evolving their operations, progressing their customer experiences and are happy to share what they have achieved that won them Gold.
You will also get to hear sound advice from industry experts who are working with organisations across Europe to support their ambitions to deliver superior customer and colleague experiences.
Webinars
Watch webinars on-demand exploring important issues from across Europe.
Watch: Voice of the European Contact Centre Consumer Research Launch
For the first time ever, insights into what customers really think about their contact centre experiences comparing countries across Europe will be revealed. The Voice of the European Contact Centre Consumer research initiative has taken a deep dive into customer behaviours and attitudes to provide up-to-date insight for contact centre leaders across Europe.
Watch: Ukraine – The Hidden Potential for Outsourcing
Outsourcing contact centre operations is on the rise. Increasingly, organisations facing growing call volumes and cost pressures are turning to BPOs (Business Process Outsourcers) for support. Some organisations are engaging local in-country BPOs, others are leaning on near or off-shore options. Have you considered Ukraine?
Insights
Download research and more to support your strategy development.
Research Launch: Voice of the European Contact Centre Consumer
The Exchange has launched a comprehensive study into consumer contact experiences from across Europe. It uncovers how customers contact needs, expectations and behaviours are evolving, providing insights for contact centre leaders across the continent to inform a wide range of strategies.
