ECCCSA 2018 finalists announced as tickets for the spectacular Awards Evening go on sale

  • Organisations from 19 European countries have reached the finals
  • Finalists include international brands such as Burberry, Sky, Vodafone, Microsoft, Honda and McDonald’s
  • Final phase of robust judging process includes face to face site visits and interviews
  • Tickets for the Awards Evening on Tuesday 27 November now on sale

The finalists for the European Contact Centre and Customer Service Awards (ECCCSAs) 2018 have been announced and there are some surprises, as well as familiar names, in the line-up.

Addison Lee and esure are finalists in the Large Contact Centre of the Year category whilst The AA and Nissan are in the running for Small Contact Centre of the Year. and ServiceSource are amongst those shortlisted for the new award for Best Pan-European Contact Centre, with Affinity Water and ABN AMRO up for Best Customer Insight Initiative.

“The quality of the entries is excellent,” said Ann-Marie Stagg, Chair of the Judging Panel for the awards, “and with an increase in nominations it has been a tough job to agree the finalists. But with a big thank you to our judges, it is now done and we look forward to the site visits and the panel presentations in the next phase of the process.”

This year has seen the number of countries entering these prestigious awards grow with nominations from across Europe including Bulgaria, Czech Republic, France, Germany, Greece, Lithuania, Netherlands, Romania, Spain, Sweden, Turkey and across the UK.

To see the finalists, by category, visit

The winners will be revealed at an extravagant Awards Evening on Tuesday 27 November 2018 at Evolution in London’s Battersea Park in front of over 1000 industry professionals from across Europe. Tickets are now on sale at

2018 Winners

The ECCCSA 2018 Awards Evening took place on 27 November in London. There were 1,200 attendees, finalists from 19 countries, and 28 winners - click below to see them.

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