ECCCSA 2018 finalists announced as tickets for the spectacular Awards Evening go on sale
- Organisations from 19 European countries have reached the finals
- Finalists include international brands such as Burberry, Sky, Vodafone, Microsoft, Honda and McDonald’s
- Final phase of robust judging process includes face to face site visits and interviews
- Tickets for the Awards Evening on Tuesday 27 November now on sale
The finalists for the European Contact Centre and Customer Service Awards (ECCCSAs) 2018 have been announced and there are some surprises, as well as familiar names, in the line-up.
Addison Lee and esure are finalists in the Large Contact Centre of the Year category whilst The AA and Nissan are in the running for Small Contact Centre of the Year. Booking.com and ServiceSource are amongst those shortlisted for the new award for Best Pan-European Contact Centre, with Affinity Water and ABN AMRO up for Best Customer Insight Initiative.
“The quality of the entries is excellent,” said Ann-Marie Stagg, Chair of the Judging Panel for the awards, “and with an increase in nominations it has been a tough job to agree the finalists. But with a big thank you to our judges, it is now done and we look forward to the site visits and the panel presentations in the next phase of the process.”
This year has seen the number of countries entering these prestigious awards grow with nominations from across Europe including Bulgaria, Czech Republic, France, Germany, Greece, Lithuania, Netherlands, Romania, Spain, Sweden, Turkey and across the UK.
To see the finalists, by category, visit www.ecccsa.com/2018-finalists.
The winners will be revealed at an extravagant Awards Evening on Tuesday 27 November 2018 at Evolution in London’s Battersea Park in front of over 1000 industry professionals from across Europe. Tickets are now on sale at https://www.ecccsa.com/book-table.
Start an entry here
Pay anytime and continue to edit your entry until 12 July deadline
Terms & conditions apply
Watch the Webinar
Get a head start on your entries and let Ann-Marie Stagg, Chair of the Judges, and Jackie Pringle, Head of Awards, help you create successful nominations. Click below to watch the recording of the Webinar.
Get your Toolkit
It’s not every day that you enter a team or project into a major awards programme. So we’ve created a guide to entering the ECCCSAs to help you through the process. Click the button below to go to the Toolkit download page ...