Nominations are invited from organisations that have successfully deployed new technology within their customer contact environment that supports the customer and/or employee experience.
Nominations should outline the business benefits that have been realised including:
- The impact on the customer and/or colleague experience
- Return on investment achieved
- Quantifiable and qualitative results
- The approach used to implement and integrate the technology
The award is not for the technology solution itself; it is for how the technology has been implemented, deployed and maximised within your organisation. Joint nominations from the organisation and their technology provider will be accepted, however the technology provider cannot nominate on their own.