Nominations are invited from organisations who have successful deployed new technology within their contact centre/customer service centre. Nominations should outline the business benefits that have been realised including:
- The impact on the customer and colleague experience
- ROI achieved
- The results achieved
- The approach used to implement and integrate
The award is not for the technology solution itself, but how it has been implemented, deployed and maximised within your organisation. We are happy to accept joint nominations for this category from the organisation and technology provider.