Nominations are invited from organisations who have successfully deployed new technology within their contact centre or customer service environment. Nominations should outline the business benefits that have been realised including:
- The impact on the customer and colleague experience
- ROI achieved
- Quantifiable and qualitative results
- The approach used to implement and integrate
The award is not for the technology solution itself; it is for how the technology has been implemented, deployed and maximised within your organisation. Joint nominations from the organisation and their technology provider will be accepted, however the technology provider cannot nominate on their own.