Booking.com maps employee journeys to keep pace
Anyone that follows the ECCCSAs will be familiar with Booking.com winning awards. In 2018 they were recognised for their approach to the employee experience.
Many brands have had no choice but to instate a more measured approach to retaining and developing their call centre talent. However, in the case of Booking.com, this was always considered part of the DNA.
“We operate in an incredibly fast-paced industry where emerging technologies are continuously fuelling new kinds of travel experiences, which also means new expectations from our customers,” says Alessandro Rotelli, regional director of customer service EMEA at Booking.com.
“The only way to keep pace and continue delivering ever more efficient and personalised levels of service is to invest in the development of our people, something that has been central to our company since our days as a small start-up.”
To read their story, go to MyCustomer.
Start an entry here
Pay anytime and continue to edit your entry until 12 July deadline
Terms & conditions apply
Watch the Webinar
Get a head start on your entries and let Ann-Marie Stagg, Chair of the Judges, and Jackie Pringle, Head of Awards, help you create successful nominations. Click below to watch the recording of the Webinar.
Get your Toolkit
It’s not every day that you enter a team or project into a major awards programme. So we’ve created a guide to entering the ECCCSAs to help you through the process. Click the button below to go to the Toolkit download page ...
