Awards Evening

In 2018 the European Contact Centre and Customer Service Awards (ECCCSAs) return to Evolution in London’s Battersea Park confirming its position as the largest, as well as the oldest awards programme in the sector.

You can join the celebrations and enjoy an evening full of fun:

  • Outstanding venue dressed to impress
  • First-class three course dinner plus coffee and petit fours
  • Unlimited beer, wine and soft drinks all night
  • Exceptional entertainment throughout the evening
  • Fiona Bruce, journalist and TV presenter, brilliantly hosting the evening
  • A celebrity guest revealed on the night
  • See the winners reactions as the night unfolds
  • Dancing and bumper cars at the after-show party

ECCCSA Awards Evening videos

Awards Evening Schedule

6.30pm: Drinks reception

7.30pm: Dinner

9.30pm: Awards presentations

1.00am: Carriages

Meet your host

Fiona Bruce, journalist and BBC presenter, will once again host the evening with over 1,200 industry professionals from across Europe. Fiona will be supported by a surprise celebrity guest. The evening will be packed with first class entertainment from around the world, outstanding food, along with unlimited wines, beers and soft drinks.


Venue: Evolution, Battersea Park, London

Evolution, in London’s Battersea Park, will play host to the largest awards ceremony in the customer contact industry on Tuesday 27 November 2018.

Set in the heart of the UK’s capital, Evolution is the greatest event venue in London. This unique space is renowned for hosting major events including the Team GB Ball, The Sports Industry Awards, The London Motor Show, Prestige London 2017 Luxury Without Limits and the Ski and Snowboard Show.

Directions to Evolution

Battersea Evolution is just one mile from both Victoria Train Station and Sloane Square Underground Station with access via the Chelsea Bridge Gate.

Transport information to Battersea Evolution is below. We strongly suggest taking the Tube, train, bus or taxi rather than walking in the dark.


Sloane Square


Victoria Main Line
Battersea Park,Queenstown Road


137 (N137)
44 (N44)


Chelsea Bridge Gate

Underground: The nearest tube station is Sloane Square on the Circle and District lines. This is approximately 15 minutes walk away via Lower Sloane Street, Chelsea Bridge Road, Chelsea Bridge and Queenstown Road.

Overground: Battersea Park Station and Queenstown Road Station are both within an 8 – 10 minute walking distance, straight up Queenstown Road towards Chelsea Bridge.

London Buses: Bus Route Number 137 stops directly outside the Chelsea Gate, and runs north to south from Oxford Circus – Streatham Hill via Sloane Square. Other routes also service Queenstown Road or Battersea Park Stations (Routes 344, 44 & 156). Bus Route Number 49 runs north to south from Shepherds Bush – Clapham Junction via Battersea Bridge Road. There are a number of other routes that also service Battersea Bridge Road (345, 19, 319 & 239).

Taxis: Clapham Junction and Victoria stations are both a short taxi ride away.

Airports: The nearest airport is London City Airport which is approximately 12 miles away. However, London Heathrow is approximately 15 miles away and offers easier access due to better road connections.

Heliport: Centrally located on the south bank of the River Thames opposite Chelsea Harbour, the London Heliport has provided a vertical gateway to London for VIPs, celebrities and the business community for over 50 years. Please see for more information.

Boat: The nearer pier to Battersea Evolution is the Battersea Power Station pier, where the Thames Clipper operates regular services. Please see for more information.

Book Accommodation

Prices will rise the later you book, the prices quoted are indicative only.

Click a hotel in the map below to find its contact details.

Chelsea Pestana
Single room rate: £169.00 per room per night
Double room rate: £179.00 per room per night

The Copthorne Tara
Single room rate: £186 per room per night
Double room rate: £ 198 per room per night

Millennium Gloucester Hotel & Conference Centre – London Kensington
Single room rate: £190 per room per night
Double room rate: £ 200 per room per night

Park Grand Paddington Court & Park Grand London Paddington
Single room rate: £195 per room per night
Double room rate: £222 per room per night

The Bailey’s Hotel London
Single run of house rate: £281 per room per night
Double run of house rate: £293 per room per night

Chelsea Harbour Hotel
Single room rate: £308 per room per night
Double room rate: £321 per room per night


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