Chair of the Judges
Helen Wilson, Global Chief Experience Officer for Customer Experience and Channel Performance at Ipsos
| A2 Dominion | Quality & Information Manager |
| Affinity Water | Director of Customer Operations |
| Air France | Operations Manager |
| Air France KLM | General Manager |
| Air France KLM | Director of International Contact Centres |
| Allied Irish Bank | Head of Risk and Control |
| Apex Interim Consulting | Director |
| Appropriate Consulting | Director |
| Artisiam | Managing Director |
| Arvato | Customer Service Solutions Director |
| Assurant | Operational Resilience Director |
| Atos/Aegon | Head of Operations |
| AXA | Customer Director |
| Barclaycard | Head of Inbound Sales & Operational Support |
| Barclays | Head of Colleague Engagement & Communication |
| Beallears | Director of Global Customer and Partner Service Operations |
| Benenden Health Insurance | Head of Member Service Operations |
| Bibby Financial Services | Head of Inside Sales |
| Bowers Wilkins | Director of Customer Experience |
| Brainfood | Managing Director |
| BT | Principal Innovation Partner |
| BT, EE & Plusnet | Director of Quality, Compliance and Customer Resolutions |
| Bupa | Operations Manager |
| Bupa | Commercial Operations Director |
| Bupa | Customer Service Manager |
| Call Center Verband Deutschland e.V. | President |
| Castle and Coasts Housing | Head of Customer Service & Engagement |
| Channel Doctors | Director |
| City of London Police | Director of National Fraud & Cyber-Crime Reporting Centre UK |
| CitySprint | Director of CX & Marketing |
| Citywest | Consumer Expert |
| CPM | Leadership Director |
| Currys | Quality & Training Manager |
| Customer Lifeguard | Chief Customer Rescue Officer |
| D C Coaching | Director |
| Diabetes UK | Customer Care Manager |
| EE | Head of Sales, North East and Glasgow |
| Estee Lauder | Chief Customer Experience Officer |
| Estee Lauder | Director of Customer Service |
| Fiserv | Vice President – Operational Excellence |
| Freshfields Bruckhaus | Head of Continuous Improvement |
| Hiscox | Chief Commercial Officer |
| Huntswood | Director of Call Centre Operations |
| IGO4 | Senior Customer Experience Manager |
| Improvement Solutions | Managing Consultant |
| Injection Consulting | Contact Centre Consultant |
| Inspire Customer Contact Partnership | Co-Founder, Director & Principal Consultant |
| Ipsos | Deputy Managing Director |
| Ipsos | Chief Marketing & Communications Officer |
| John Lewis | Head of Customer Care & Contact |
| JP Morgan Chase | Exec Director – Head of Service Operations |
| L&Q Group | Head of Customer Service |
| Lego Group | Director Consumer & Shopper Engagement EMEA |
| Livewest | Head of Customer Services |
| LV= | Culture & Corporate Social Responsibility Director |
| MacMillan | Operations Manager |
| Markerstudy | Business Manager Operations |
| Markerstudy | Customer Relations Manager |
| Markerstudy | Head of Customer Operations |
| Mastercard | Vice President Global Contact Centre Management |
| Monzo Bank | Head of Customer Operations |
| MPL | Head of Business Development |
| Newcastle Strategic Solutions | Operations Director |
| NewDay | Director of Contact Centre & Service Delivery |
| NewDay | Head of Contact Centre |
| OpenReach | Senior Sprint Lead |
| Origin Housing | Customer Resolutions Manager |
| PA Consulting | Principal Consultant |
| PA Consulting | Head of Customer Experience Strategy |
| Peninsular | HR Advisor and Consultancy Director |
| Pepper Advantage | Omnichannel Technical Manager |
| Polish Marketing Association SMB | Director |
| PPL PRS | Managing Director |
| Practice Plan | Operations Manager |
| Punk CX | Principal |
| RSA Insurance | Head of Outsource Management & Strategy |
| Sensee | Chief Operating Officer |
| Sensee | Service Delivery Director |
| Severn Trent | Digital Channel Strategy Lead |
| Silva Homes | Executive Director of Customer Relations |
| SquareTrade | Head of Customer Experience |
| Takepayments | Head of Operations |
| Teledirect Group Spain | SVP |
| Tesco Bank | Head of Customer Service GI |
| Tesco Bank | CSR & Inclusion Manager |
| The AA | National Quality Manager |
| The AA | Head of Road Sales & Retention |
| The Financial Ombudsman | Operations Manager |
| The Knowledge Group | Industry Leader for Customer Experience |
| The Very Group | Strategy Lead Customer Care |
| Tregaron | Transformation Consultant |
| Twin Shores | Customer Experience Consultant |
| United Utilities | Customer Service Manager |
| United Utilities | Customer Service Manager |
| Virgin Media | Senior Quality Manager |
| Virgin Media | Head of Knowledge Management, Process & Robotics |
| Vivid Homes | Chief Operating Officer |
| Wayfair | Associate Director, EU Service |
| Wescot Credit Services | Head of DCA Operations |
| Westminster City Council | Divisional Head |
| Wex Europe Services | Head of Contingent Operations |
| 24-7 Intouch | SVP Global Program Strategy |