Chair of the Judges
Helen Wilson, Global Chief Experience Officer for Customer Experience and Channel Performance at Ipsos
Chair of the Judges
Helen Wilson, Global Chief Experience Officer for Customer Experience and Channel Performance at Ipsos
A2 Dominion | Quality & Information Manager |
Affinity Water | Director of Customer Operations |
Air France | Operations Manager |
Air France KLM | General Manager |
Air France KLM | Director of International Contact Centres |
Allied Irish Bank | Head of Risk and Control |
Apex Interim Consulting | Director |
Appropriate Consulting | Director |
Artisiam | Managing Director |
Arvato | Customer Service Solutions Director |
Assurant | Operational Resilience Director |
Atos/Aegon | Head of Operations |
AXA | Customer Director |
Barclaycard | Head of Inbound Sales & Operational Support |
Barclays | Head of Colleague Engagement & Communication |
Beallears | Director of Global Customer and Partner Service Operations |
Benenden Health Insurance | Head of Member Service Operations |
Bibby Financial Services | Head of Inside Sales |
Bowers Wilkins | Director of Customer Experience |
Brainfood | Managing Director |
BT | Principal Innovation Partner |
BT, EE & Plusnet | Director of Quality, Compliance and Customer Resolutions |
Bupa | Operations Manager |
Bupa | Commercial Operations Director |
Bupa | Customer Service Manager |
Call Center Verband Deutschland e.V. | President |
Castle and Coasts Housing | Head of Customer Service & Engagement |
Channel Doctors | Director |
City of London Police | Director of National Fraud & Cyber-Crime Reporting Centre UK |
CitySprint | Director of CX & Marketing |
Citywest | Consumer Expert |
CPM | Leadership Director |
Currys | Quality & Training Manager |
Customer Lifeguard | Chief Customer Rescue Officer |
D C Coaching | Director |
Diabetes UK | Customer Care Manager |
EE | Head of Sales, North East and Glasgow |
Estee Lauder | Chief Customer Experience Officer |
Estee Lauder | Director of Customer Service |
Fiserv | Vice President – Operational Excellence |
Freshfields Bruckhaus | Head of Continuous Improvement |
Hiscox | Chief Commercial Officer |
Huntswood | Director of Call Centre Operations |
IGO4 | Senior Customer Experience Manager |
Improvement Solutions | Managing Consultant |
Injection Consulting | Contact Centre Consultant |
Inspire Customer Contact Partnership | Co-Founder, Director & Principal Consultant |
Ipsos | Deputy Managing Director |
Ipsos | Chief Marketing & Communications Officer |
John Lewis | Head of Customer Care & Contact |
JP Morgan Chase | Exec Director – Head of Service Operations |
L&Q Group | Head of Customer Service |
Lego Group | Director Consumer & Shopper Engagement EMEA |
Livewest | Head of Customer Services |
LV= | Culture & Corporate Social Responsibility Director |
MacMillan | Operations Manager |
Markerstudy | Business Manager Operations |
Markerstudy | Customer Relations Manager |
Markerstudy | Head of Customer Operations |
Mastercard | Vice President Global Contact Centre Management |
Monzo Bank | Head of Customer Operations |
MPL | Head of Business Development |
Newcastle Strategic Solutions | Operations Director |
NewDay | Director of Contact Centre & Service Delivery |
NewDay | Head of Contact Centre |
OpenReach | Senior Sprint Lead |
Origin Housing | Customer Resolutions Manager |
PA Consulting | Principal Consultant |
PA Consulting | Head of Customer Experience Strategy |
Peninsular | HR Advisor and Consultancy Director |
Pepper Advantage | Omnichannel Technical Manager |
Polish Marketing Association SMB | Director |
PPL PRS | Managing Director |
Practice Plan | Operations Manager |
Punk CX | Principal |
RSA Insurance | Head of Outsource Management & Strategy |
Sensee | Chief Operating Officer |
Sensee | Service Delivery Director |
Severn Trent | Digital Channel Strategy Lead |
Silva Homes | Executive Director of Customer Relations |
SquareTrade | Head of Customer Experience |
Takepayments | Head of Operations |
Teledirect Group Spain | SVP |
Tesco Bank | Head of Customer Service GI |
Tesco Bank | CSR & Inclusion Manager |
The AA | National Quality Manager |
The AA | Head of Road Sales & Retention |
The Financial Ombudsman | Operations Manager |
The Knowledge Group | Industry Leader for Customer Experience |
The Very Group | Strategy Lead Customer Care |
Tregaron | Transformation Consultant |
Twin Shores | Customer Experience Consultant |
United Utilities | Customer Service Manager |
United Utilities | Customer Service Manager |
Virgin Media | Senior Quality Manager |
Virgin Media | Head of Knowledge Management, Process & Robotics |
Vivid Homes | Chief Operating Officer |
Wayfair | Associate Director, EU Service |
Wescot Credit Services | Head of DCA Operations |
Westminster City Council | Divisional Head |
Wex Europe Services | Head of Contingent Operations |
24-7 Intouch | SVP Global Program Strategy |