ECCCSA 2017 judges

Amanda McCormack Head of Operations, Allied Irish Bank
Amy Scott Director, Sedulous
Andrew Ashby Customer Services Director, Screwfix
Ann-Marie Stagg President, European Confederation of Contact Centre Organisations
Brett Hollins Quality Manager, A2 Dominion
Catherine Lindsay Head of Customer Service, Hermes Parcelnet
Charmaine Vallance-Poole Head of Customer Experience, Holland and Barrett
Darryl Hill Managing Director Ireland, Capita
Dave Hotson Managing Director, Accenture Operations
David Atherton Director of Customer Experience, AO Retail
Dmitry Aristarkhov Director, Call Centre Guru, Russia
Dorothy O’Byrne MD, CCMA Ireland
Douglas O’Neil Head of Customer Services, British Gas
Eric Dadian CEO, Intracall, France
Francesca Rea Director of Customer Service, NewDay
Gary Robson Assistant Director of Customer Service, L&Q Group
Gerry Brown Chief Customer Rescue Officer, The Customer Lifeguard
Jag Tucker Global Customer Service Director, Gartner
Jane Cummins Head of Strategy & Change, AIB, Ireland
Jon Bowen COO, Paymentshield
Jonathan Cowie Chief Executive, CityWest Homes
Justin Haines Customer Services Director, OVO Energy
Leigh Hopwood Chair, Chartered Institute of Marketing
Luisa Merino Najera General Manager, AEERC Spain
Manfred Stockmann Managing Director, CMBS Germany
Marcin Sosnowski Director, SMB Poland
Mario Massone Founder, Club CMMC, Italy
Martin Hill-Wilson Founder, Brainfood
Matt Kemp Director of Client Services, IFDS
Michael Sherwood Head of Customer Experience, Atom Bank
Nick Crossland Customer Service Director, BUPA
Pam Kallay VP Global Contact Centre Management, Mastercard
Richard Keay Senior Manager, Next Generation Customer Service, Deloitte
Ruth Dickens Director of Operations, iGO4
Stephen Jacobs Managing Director, SFJ Consulting Ltd
Sue Morris Worldwide Customer Service Leader, Microsoft