The European Contact Centre & Customer Service Awards (ECCCSAs) are the greatest awards in the customer contact industry. In its 22nd year, the award-winning ECCCSAs is the longest running and largest awards programme in the industry. The programme recognises organisations, teams and projects across Europe that are leading the way in delivering exceptional service to customers.
Overseen by Helen Wilson, Chair of the Judges and Chief Experience Officer at Ipsos, the awards are highly regarded for its robust judging process, the ECCCSAs award organisations that continually innovate to improve the customer experience, value their people and operate efficiently and effectively.
Being an ECCCSA winner is a prestigious accolade that has proven to raise the profile of the contact centre operation, its capabilities and its stars.