About | ECCCSA

About the awards

The ECCCSAs

The greatest awards in the customer contact industry

As the longest running and largest awards programme in the customer contact industry, the European Contact Centre and Customer Service Awards (ECCCSAs) recognise organisations across Europe that are leading the way in delivering exceptional service to customers.

Highly regarded for its robust judging process, the ECCCSAs award organisations that value their people, continually innovate to improve the customer experience, and operate efficiently and effectively.

Being an ECCCSA winner is a prestigious accolade that has proven to raise the profile of the contact centre operation, its capabilities and its stars.

Now in their 19th year, the programme is seeing incredible growth with 19 countries participating in 2018 and over 1,200 people attended the awards evening representing the most senior customer experience professionals in Europe, as well as key industry influencers on customer contact.

Key dates

Entries open

3 May

Webinar

17 May

Early Bird closes

14 June

Entries close

12 July

Finalists announced

9 August

Judging completed

1 November

Awards evening

26 November

What they say

Watch the Webinar

Get a head start on your entries and let Ann-Marie Stagg, Chair of the Judges, and Jackie Pringle, Head of Awards, help you create successful nominations. Click below to watch the recording of the Webinar.

Get your Toolkit

It’s not every day that you enter a team or project into a major awards programme. So we’ve created a guide to entering the ECCCSAs to help you through the process. Click the button below to go to the Toolkit download page ...