About | ECCCSA

About the awards

The ECCCSAs

The greatest awards programme in the customer contact industry. In its 21st year, the European Contact Centre & Customer Service Awards (ECCCSAs) is the longest running and largest awards programme in the customer contact industry. The awards recognise organisations across Europe that are leading the way in delivering exceptional service to customers.

Highly regarded for its robust judging process, the ECCCSAs award organisations that value their people, continually innovate to improve the customer experience, and operate efficiently and effectively. Being an ECCCSA winner is a prestigious accolade that has proven to raise the profile of the contact centre operation, its capabilities and its stars. The programme is seeing incredible growth with 26 countries participating in 2020.

The ECCCSAs are the largest customer service and contact centre awards programme hosted in Europe with over 2,000 people watching the 2020 virtual awards evening live.

In its 21st year, these awards are the longest running European awards programme in the industry.
It’s truly European with 26 countries entering last year.
The judging process is famed for being highly credible and robust.
The judges are experienced customer service and contact centre professionals who know what award-winning looks like.
Sponsors do not have a judging vote, ensuring the integrity of the judging process.
Previous attendees tell us that the Awards Evening is of the highest quality and is the most entertaining awards evening in the industry.
Nominations are welcome for organisations of any size; the judging process is fair and does not favour organisation size or brands.

What they say

Key dates

The deadlines will not change! To be fair to those that work hard to hit the deadline, if your entry is not submitted by midnight on Friday 16 July 2021 it will not be in the programme.

Help and support is available throughout the process to help you achieve the deadlines, including a hotline and regular newsletter updates. So, get the dates in your diary now!