About | ECCCSA

About the awards

The ECCCSAs

The European Contact Centre & Customer Service Awards (ECCCSAs) are the greatest awards in the customer contact industry. In its 22nd year, the award-winning ECCCSAs is the longest running and largest awards programme in the industry. The programme recognises organisations, teams and projects across Europe that are leading the way in delivering exceptional service to customers.

Overseen by Helen Wilson, Chair of the Judges and Chief Experience Officer at Ipsos, the awards are highly regarded for its robust judging process, the ECCCSAs award organisations that continually innovate to improve the customer experience, value their people and operate efficiently and effectively.

Being an ECCCSA winner is a prestigious accolade that has proven to raise the profile of the contact centre operation, its capabilities and its stars.

The ECCCSAs are seeing incredible growth with over 1,300 people from 25 different countries attended the Awards Evening pre-pandemic.

In its 22nd year, these awards are the longest running European awards programme in the industry.
It’s truly European with 25 countries entering last year.
The judging process is famed for being highly credible and robust.
The judges are experienced customer service and contact centre professionals who know what award-winning looks like.
Sponsors do not have a judging vote, ensuring the integrity of the judging process.
Previous attendees tell us that the Awards Evening is of the highest quality and is the most entertaining awards evening in the industry.
Nominations are welcome for organisations of any size; the judging process is fair and does not favour organisation size or brands.