About the Awards

The ECCCSAs

The greatest awards programme in the European customer contact industry.

For 26 years, the award-winning European Contact Centre & Customer Service Awards (ECCCSAs) have recognised organisations across Europe that are leading the way in delivering exceptional service to customers. These organisations continually innovate to improve the customer experience, value their people and optimise performance and outcomes.

As the longest running and largest awards programme in the European customer contact industry, these awards are highly regarded for its well-governed, independent, fair and in-depth judging process. Accredited volunteer judges from across the continent bring their relevant knowledge and experience, giving nominees the opportunity to share the true depth of their story; giving judges the insight they need to identify the best in Europe.

More than an awards programme, the ECCCSAs play an active role in raising standards across the sector. Through benchmarking, shared learning and the engaged community, the programme contributes to the ongoing development of customer contact across Europe.

“These awards represent the best of what we can achieve when we work together toward a shared vision.”

– Charles Tyrwhitt

What makes the ECCCSAs different?

Truly European by design and trusted by participants For over 25 years, the programme has built a reputation for recognising excellence fairly and consistently with entries, judges and finalists drawn from across 45 countries.
Depth‑led judging against clear criteria Participants tell the full story behind their nomination with judges following defined and structured evaluation standards in a confidential, safe and friendly environment.
Judged by practising customer contact leaders at scale The largest expert judging panel made up of many professionals who have led customer contact operations themselves. Overseen by a respected Chair of Judges, all judges are accredited against high programme standards.
A competition that balances rigour with accessibility A professional well-governed competition that remains accessible to organisations of all sizes.
Focused on industry progression, not just winners Beyond recognition, the ECCCSAs actively contribute to raising standards across the sector, including opportunities for winners to share their stories through platforms such as The Exchange and Sites of Excellence.
A benchmarking experience, not just a trophy Entrants benchmark their operation against leading European practice, gaining insight and validation regardless of whether they win.
An outstanding guest experience at the Awards Evening that brings together the largest gathering of senior industry leaders in Europe.