The greatest awards programme in the customer contact industry
As the longest running and largest awards programme in the customer contact industry, the European Contact Centre and Customer Service Awards (ECCCSAs) recognise organisations across Europe that are leading the way in delivering exceptional service to customers.
Highly regarded for its robust judging process, the ECCCSAs award organisations that value their people, continually innovate to improve the customer experience, and operate efficiently and effectively.
Being an ECCCSA winner is a prestigious accolade that has proven to raise the profile of the contact centre operation, its capabilities and its stars.
Now in their 20th year, the programme is seeing incredible growth with 24 countries participating in 2019 and over 1,300 people attended the awards evening representing the most senior customer experience professionals in Europe, as well as key industry influencers on customer contact.
In the event that the European Contact Centre and Customer Service Awards Evening is unable to go ahead due to the coronavirus, we will either postpone the evening or consider alternative digital means, such as a live broadcast, to announce and recognise the winners. We are pleased to be able to give everyone something to look forward to and believe it is more important than ever to recognise those that are delivering excellence.