A diary of ECCCSA judging
Ann-Marie Stagg: 4/11/19
The judging for the ECCCSAs is finally complete! Over the last three months, our panel of 95 judges have completed over 2,000 hours of face to face judging, including site visits to over 45 contact centres across Europe. The awards evening will be the biggest in its 19 year history, with 1,300 guests from 24 European countries joining us at Evolution in London on 26 November.
Ann-Marie Stagg: 28/10/19
The penultimate week of judging for the European Contact Centre and Customer Service Awards saw the judges visiting finalists across Spain, Ireland and England. The ECCCSA team also completed a site visit to agree the theme for our awards evening, as well as choosing the menu and wines for the dinner. There’s less than a month now until we welcome 1300 guests from 24 countries to the awards evening at Evolution in London!
Liam James: 25/10/19
Thoroughly enjoyed a fascinating day with the judging at Microsoft Ireland / EMEA HQ this week. Lots for the panel to consider and fascinated to be involved.
Ann-Marie Stagg: 17/10/19
A busy week for the team this week which included judging visits to Portugal and UK sites, a fabulous exec networking dinner in Newcastle and a lively complaints management seminar in London. Here’s a few pics from the week. Another busy week next week with ECCCSA judging visits including Istanbul and Malaga, a Retail leadership roundtable event in London and a best practice visit to Dyson.
Steven Lee: 12/10/19
I have had a fantastic 2 days in Russia judging for the hashtag#ecccsa19 European Contact Centre and Customer Service Awards with fellow hashtag#CCCMA members. Really proud of the innovation going on in the Contact Centre Industry we are such a talented bunch! Thanks to Sarah Hunt Ruth Dickens and Jason Leach for being excellent companions and last but not least thanks Ann-Marie Stagg for the opportunity. Good luck everyone who is taking part this year.
Ann-Marie Stagg: 10/10/19
Another fabulously busy week for our ECCCSA judges. We completed the third and final week of panel judging in London, and visited both Russia and Spain to carry out site visits. Thank you to everyone who participated – whether you were a judge or a finalist, I hope you enjoyed the experience. Here are a few pics from the week.
Carrie Parker: 8/10/19
That’s a wrap!! Industry Judging is often like speed dating.. you have limited time to show yourself at your best and I have limited time to get the best of you.. but wow.. the sheer talent and achievements continue to blow me away.. Thank you for sharing your journeys and to my co judging panel for sharing your time hashtag#industry hashtag#thebest
Ann-Marie Stagg: 30/09/19
Another successful and very full week of ECCCSA panel judging last week. A big thank you to our terrific industry judges who give up their own time to support this very important part of the judging process – here’s a few pics of them in action. Just one more week of panel judging and over 40 onsite visits to go. Winners will be announced at the Awards Evening on 26 November in London.
Jason Leach: 30/09/19
Such an honour to spend some time in Moscow, Nizhny Novgorod & Tver this week supporting the European Contact Centre & Call Customer Service Awards 2019. It’s been an intense but very rewarding trip seeing some great innovation in both the customer and colleague experience space! Good luck to everyone at the awards!
Ann-Marie Stagg: 28/09/19
Four of the ECCCSA judging panel have arrived in Moscow to carry out site visits to four finalists across Russia. A big thank you to Dmitry Aristarkhov from our sister Association in the Russian Federation for co-ordinating the trip.
What to expect
