About the ECCCSAs

The European Contact Centre and Customer Service Awards (ECCCSAs) are the largest and longest running awards in the customer contact industry.

Highly regarded for its robust judging process, high calibre judges meet every shortlisted organisation. ECCCSA judges are handpicked for their experience and knowledge. These judges can recognise organisations that are leading the way in delivering exceptional service to customers.

These organisations value their people, continually innovate to improve the customer experience, and operate efficiently and effectively. They are raising the standards year on year.

2017 Categories

  • Best Application of Technology
  • Best Innovation in Technology
  • Best Innovation in Business Transformation
  • Best Innovation in Customer Service
  • Most Effective Improvement Strategy
  • Most Effective Self-Service Initiative
  • Best Risk/Fraud Management Programme
  • Most Effective Learning and Development Programme
  • Best Customer Service Team of the Year
  • Best Complaints Management Team
  • Best Quality Management Team
  • Best Operational Support Team
  • Outsourcing Partnership of the Year
  • Employer of the Year – Great Place to Work
  • Best Corporate Social Responsibility
  • Best Multi/Omni-Channel Customer Experience
  • Most Effective Customer Experience in Social Media
  • Best Customer Insight/Voice of the Customer Initiative
  • Best Collaboration of Marketing and Customer Service
  • Best Multi-Lingual Contact Centre
  • Small Contact Centre of the Year
  • Medium Contact Centre of the Year
  • Large Contact Centre of the Year

2017 Timeline

Some past winners

Get started in 5 easy steps

  • Step 1

    Register your interest here and then click the link in the verification email you receive.

  • Step 2

    Start an Entry by selecting your Category and filling in the fields (you don’t have to write the whole entry at this stage!). Submit your entry to add it to your Cart.

  • Step 3

    Start however many more entries you like and Submit those to add them to your Cart.

  • Step 4

    Pay for all your entries from the Shopping Cart. You can pay instantly using PayPal, or request an invoice to pay by bank transfer.

  • Step 5

    You can now continue to add to and edit your entries right up until the 28 July submission deadline. You can even print your drafts as PDFs to share them internally for feedback.

This could be your team in November …


Venue: Evolution, Battersea Park

Evolution, in London’s Battersea Park, will play host to the biggest awards ceremony in the customer contact industry in November.

Set in the heart of the UK’s capital, Evolution is renowned for hosting major events including the Team GB Ball, The Sports Industry Awards, The London Motor Show, Prestige London 2017 Luxury Without Limits and Hospitality Rocks.