2020 Winners | ECCCSA

2020 Winners

Innovation & Technology Awards

Most Effective Application of Technology

Microsoft

The Very Group

Sponsored by

Best Innovation in Customer Service

BT

Teleperformance Russia

Sponsored by

Best Use of AI and Associated Technologies

Sberbank

Yapi Kredi

Sponsored by

Most Effective Business Transformation Programme in Customer Service

Virgin Experience Days

The Very Group

Sponsored by

Most Effective Digital Customer Experience

Pure Planet

Intuit QuickBooks

Sponsored by

Responding in a Crisis – Best Partnership Solution (Technology)

Marks & Spencer

Co-op and Genesys/IPI

Presented by

Responding in a Crisis – Best Partnership Solution (Outsourcing)

Assurant and Teleperformance Bucharest

Xbox, Microsoft

Presented by

Operational Effectiveness Awards

Most Effective Improvement Programme

Telefonica Germany

Business Stream

Webhelp and Sainsbury’s Bank

Presented by

Most Effective Management of Peak Demand

Severn Trent

Teleperformance France

Presented by

Best Outsourcing Partnership (Small)

Greece

Teleperformance Denmark and Scandic Hotels

Sensée and BUPA

Sponsored by

Best Outsourcing Partnership (Large)

Ascensos and Wickes

Teleperformance Spain and Iberdrola

Sponsored by

Most Effective Homeworking Programme

Sensée

Monzo Bank

Sponsored by

Responding in a Crisis – Providing Leadership (Small)

Pursuit Marketing and NHS Scotland

Age Scotland

Sponsored by

Responding in a Crisis – Providing Leadership (Large)

Webhelp

Bupa

Presented by

Team Awards

Best Small Customer Service Team

Monzo Bank Cardiff

Conectart and Samsung

Sponsored by

Best Large Customer Service Team

The Very Group

PJSC VTB BANK

Sponsored by

Best Quality Management Team

Greece

Tesco Bank

CPM International

Sponsored by

Best Contact Centre Support Team

HR Team

Employee Support Team, Teleperformance Portugal

WFM Team NHS Business Services Authority

Sponsored by

Responding in a Crisis – Supporting Colleagues (Services)

TTEC and Volkswagen Group UK

TDCX Europe

Sponsored by

Responding in a Crisis – Supporting Colleagues (Financial Services)

Assurant

esure

Presented by

Responding in a Crisis – Supporting Colleagues (Essential Services)

EDF

Tesco

Sponsored by

Customer Experience Awards

Best Use of Customer Insight

EUIPO

Tele2 Russia

Sponsored by

Best Customer Engagement Initiative

Ionos

Tele2 Russia

Sponsored by

Responding in a Crisis – Supporting Customers (Retail)

Halfords

Tesco

Sponsored by

Responding in a Crisis – Supporting Customers (Insurance and Financial Services)

Hitachi Capital

Bupa

Sponsored by

Responding in a Crisis – Supporting Customers (Public Sector, Healthcare and Charities)

Practice Plus Group

Westminster City Council

Presented by

Responding in a Crisis – Supporting Customers (Utilities, Telecoms and Technology)

Russia

Utility Warehouse

So Energy

Sponsored by

Employee Experience Awards

Most Effective Learning and Development Initiative

Greece

CPM International

Webhelp

Presented by

Giving Something Back

BGL Group

Conectart

Sponsored by

Best Voice of the Employee Programme

Sitel

Sberbank

Sponsored by

Best Employer - Great Place to Work

emovis

National Grid Metering

Sponsored by

Contact Centre Awards

Best New Contact Centre

Teleperformance Portugal

Aegon

Presented by

Outsourced Contact Centre of the Year

Serbia

Ventrica

Sensée

Sponsored by

Contact Centre of the Year (Small)

BT Dundee

TDCX Europe

Presented by

Contact Centre of the Year (Large)

PJSC VTB BANK

Sberbank Stavropol

Sponsored by

Best Pan-European Contact Centre

Teleperformance

Sykes Enterprises

Presented by