| Age Scotland |
| City of Edinburgh Council and Inform Communications |
| Dodo Pizza |
| FirstCare |
| Hoist Finance |
| Microsoft |
| Sykes Enterprises |
| The Very Group |
Innovation & Technology Awards
| BNP Paribas in partnership with Vizolution |
| BT |
| Colt Technology Services |
| Monzo Bank London |
| Sitel France |
| Teleperformance France |
| Teleperformance Russia |
| Teleperformance Spain and Huawei |
| City of Edinburgh Council and Inform Communications |
| Megafon |
| PJSC VTB BANK |
| Sberbank |
| Sberbank Operations |
| Unbabel and Microsoft |
| Versus Arthritis |
| Yapı Kredi |
| Allianz Direct |
| AIB in partnership with Vizolution |
| Legal & General |
| PKO Bank Polski |
| Sberbank (Digitization Project) |
| Sberbank (Cloud Project) |
| The Very Group |
| Virgin Experience Days |
| EA Ireland |
| Gousto |
| Home Group |
| Intuit QuickBooks |
| eBay in partnership with Limitless |
| NewDay |
| Pure Planet |
| Sberbank |
| Severn Trent |
| Tele2 Russia |
| Ascensos |
| Assurant and Teleperformance Bucharest |
| Conectart and Rohlik |
| HGS and Danone |
| HGS and Post Office |
| Xbox, Microsoft |
| Sykes Enterprises and PlayStation |
| Teleperformance Portugal and Wish |
| TTEC & Volkswagen Group UK |
| Webhelp and The Very Group |
| Anana and Welsh Water |
| Bank of Ireland and Pindrop |
| Co-op and Genesys/IPI |
| Hodge Bank and Genesys/IPI |
| Hoist Finance |
| Marks & Spencer |
| Practice Plus Group |
| Studio Retail and Genesys/IPI |
| The Department of Information Technologies of Moscow (DIT) |
| Versus Arthritis |
Operational Effectiveness Awards
| Business Stream |
| emovis Mersey |
| ICON Communication Centres |
| Microsoft |
| Sitel |
| Sykes Enterprises and PlayStation |
| Telefónica Germany |
| Webhelp and Sainsbury’s Bank |
| CPM International |
| FirstCare |
| Monzo Bank London |
| RCI Financial Services |
| Sberbank |
| Severn Trent |
| Teleperformance France |
| The Very Group & Webhelp |
| Atos |
| Conectart and Samsung |
| CPM International and Harley Davidson |
| Firstsource and E.ON |
| Sensée and BUPA |
| Sykes Enterprises and Samsung Italy |
| Teleperformance Greece and Philips |
| Teleperformance Denmark and Scandic Hotels |
| Ascensos and Wickes |
| ResQ and Vodafone UK |
| Sitel and Virgin Media |
| Sykes Enterprises and PlayStation |
| Teleperformance Spain and Iberdrola |
| Ventrica and the Royal Voluntary Service |
| Webhelp and Sainsbury’s Bank |
| Webhelp and The Very Group |
| 1st Central Insurance and Teleperformance UK |
| Anana and Welsh Water |
| Monzo Bank |
| Sensée |
| Sykes Enterprises |
| Teleperformance Germany |
| TTEC |
| Webhelp |
| Aegon/Atos |
| Age Scotland |
| Atos |
| Co-op |
| Home Group |
| HSBC |
| Millbrook Healthcare |
| Pharmacy2U |
| Pursuit Marketing and NHS Scotland |
| Teleperformance Greece and Canon |
| Ageas |
| Ascensos |
| Bupa |
| esure |
| Marks & Spencer |
| NHS Business Services Authority |
| Practice Plus Group |
| Teleperformance Germany |
| Teleperformance Portugal |
| Webhelp |
Team Awards
| Aegon |
| Conectart and Samsung |
| EA Ireland |
| Ionos |
| Monzo Bank Cardiff |
| Redgate Software |
| Teleperformance Finland and Vattenfall |
| Teleperformance Portugal and Abercrombie & Fitch |
| BGL Group |
| EE |
| HGS and The Money Advice & Pension Service |
| PJSC VTB BANK |
| Sberbank Omsk |
| Shell Energy Retail |
| Tele2 Russia |
| The Very Group |
| CPM International |
| EA Ireland |
| ICON Communication Centres |
| Sberbank |
| Tele2 Russia |
| Teleperformance Greece |
| Teleperformance Portugal |
| Tesco Bank |
| CPM International |
| emovis Leeds |
| NHS Business Services Authority |
| Sitel |
| Sykes Enterprises |
| Tele2 Russia |
| Teleperformance Portugal |
| Teleperformance Spain |
| BT Consumer |
| EDF |
| Fasthosts Internet |
| Loop Customer Management and Yorkshire Water |
| NHS Business Services Authority |
| Origin Broadband |
| Practice Plus Group |
| Telefónica Germany |
| Tesco |
| Utility Warehouse |
| Ageas |
| Assurant |
| AXA Global Healthcare |
| BGL Group |
| esure |
| Hitachi Capital |
| PKO Bank Polski |
| Sberbank |
| Tesco Bank |
| The AA |
| DriveTech |
| Home Group |
| ICON Communication Centres |
| Microsoft |
| TDCX Europe |
| TTEC & Volkswagen Group UK |
| Ubisoft |
| WebBeds |
| Webhelp |
| Westminster City Council |
Customer Experience Awards
| Alfabank |
| EUIPO |
| Ionos |
| Noble Systems |
| Sberbank |
| Tele2 Russia |
| Teleperformance Portugal |
| The Very Group |
| Business Stream |
| emovis Mersey |
| Ionos |
| eBay in partnership with Limitless |
| LiveWest |
| Millbrook Healthcare |
| ModSquad |
| Tele2 Russia |
| Aegon/Atos |
| Bupa |
| Fidelity International |
| Hitachi Capital |
| Paymentshield |
| PJSC VTB BANK |
| Sberbank |
| Vitality |
| Age Scotland |
| Lancaster City Council |
| Millbrook Healthcare |
| NHS Business Services Authority |
| Practice Plus Group |
| Royal Borough of Kensington & Chelsea |
| VIVID |
| Westminster City Council |
| Co-op |
| Gousto |
| Halfords |
| Marks & Spencer |
| N Brown |
| Pharmacy2U |
| Tesco |
| Virgin Experience Days |
| BT Consumer |
| Content Guru |
| Origin Broadband |
| Shell Energy Retail |
| So Energy |
| Tele2 Russia |
| Ubisoft |
| Utility Warehouse |
Employee Experience Awards
| Ageas |
| CPM International |
| DriveTech |
| HSBC |
| Sitel |
| Teleperformance Greece |
| Teleperformance Spain |
| Webhelp |
| Assurant |
| BGL Group |
| Brighton & Hove Albion Football Club |
| Conectart |
| Co-op |
| emovis Mersey |
| National Grid Metering |
| Sberbank |
| Teleperformance Greece |
| Tesco Bank |
| emovis Leeds |
| HSBC |
| Journeycall |
| PJSC VTB BANK |
| Sberbank |
| Shell Energy Retail |
| Sitel |
| TTEC |
| Atos |
| Dorchester Collection |
| emovis Leeds |
| esure |
| National Grid Metering |
| PJSC VTB BANK |
| TDCX Europe |
| Teleperformance Portugal |
Contact Centre Awards
| Aegon |
| Dorchester Collection |
| Royal Borough of Kensington & Chelsea |
| Teleperformance Germany |
| Teleperformance Sweden |
| Teleperformance Portugal |
| The Department of Information Technologies of Moscow (DIT) |
| TTEC & Volkswagen Group UK |
| Ascensos |
| Conectart |
| emovis Leeds |
| Sensée |
| Sitel Serbia |
| Sitel and Waitrose |
| Teleperformance Spain and Go Daddy |
| Ventrica |
| BT Dundee |
| emovis Leeds |
| Gousto |
| Monzo Bank Cardiff |
| National Grid Metering |
| So Energy |
| TDCX Europe |
| WebBeds |
| Ageas |
| HSBC |
| NHS Business Services Authority |
| PJSC VTB BANK |
| Sberbank Stavropol |
| Tele2 Russia |
| Tesco |
| Vitality |
| Shell Energy Retail |
| Sitel |
| Sykes Enterprises |
| Teleperformance |
| TTEC |
| WebBeds |
