2017 Winners

Innovation & Technology Awards

Nominations were invited from organisations who have successfully deployed new technology within their contact centre/customer service centre.

sponsored by

ecccsa-2016-winner-header-380px-gold

World Remit

ecccsa-2016-winner-header-380px-silver

Barclays Bank

ecccsa-2016-winner-header-380px-bronze

Tele2 and Now Interact

Nominations were invited from organisations who are exploring the use of new and evolving Contact Centre technology solutions.

sponsored by

ecccsa-2016-winner-header-380px-gold

Tele2 and Now Interact

ecccsa-2016-winner-header-380px-silver

Ocado Machine Learning

ecccsa-2016-winner-header-380px-bronze

Vodafone UK

Nominations were invited from organisations that are successfully implementing changes in their organisation, that are transforming the way that they work/their offering.

sponsored by

ecccsa-2016-winner-header-380px-gold

Genesys and DWP

ecccsa-2016-winner-header-380px-silver

Rank Digital

ecccsa-2016-winner-header-380px-bronze

Affinity Water

This category recognises innovative new ideas and developments that have enabled organisations to meet the needs of their customers more effectively.

sponsored by

ecccsa-2016-winner-header-380px-gold

Vestel

ecccsa-2016-winner-header-380px-silver

TalkTalk

ecccsa-2016-winner-header-380px-bronze

Akinika and NICE

Operational Effectiveness Awards

This category is for teams who have implemented a change in their business processes which brought about improvements in either the customer journey or the customer service operation.

sponsored by

ecccsa-2016-winner-header-380px-gold

YapiKredi Bank

ecccsa-2016-winner-header-380px-silver

TUI Group

ecccsa-2016-winner-header-380px-bronze

EE and NICE

Nominations were invited from organisations that have developed and implemented an effective self-service solution.

sponsored by

ecccsa-2016-winner-header-380px-gold

GoCardless

ecccsa-2016-winner-header-380px-silver

TalkTalk

ecccsa-2016-winner-header-380px-bronze

Belfius

Nominations were invited from organisations across all sectors that have developed and implemented an effective risk/fraud management initiative for their contact centre/customer service centres.

sponsored by

ecccsa-2016-winner-header-380px-gold

Lloyds Bank and Pindrop

ecccsa-2016-winner-header-380px-silver

Metro Bank

ecccsa-2016-winner-header-380px-bronze

Barclays Bank

This category was open to any Contact Centre or Customer Services internal Learning and Development Team.

sponsored by

ecccsa-2016-winner-header-380px-gold

Aegon UK

ecccsa-2016-winner-header-380px-silver

Sitel

ecccsa-2016-winner-header-380px-bronze

Actavo

Team Awards

This award was open to any Customer Services team who work with their customers via the contact centre or face to face.

sponsored by

ecccsa-2016-winner-header-380px-gold

East Sussex Highways

ecccsa-2016-winner-header-380px-silver

CPM, Barcelona

ecccsa-2016-winner-header-380px-bronze

Barclaycard, Teeside

This award was open to any Customer Services team who work with their customers via the contact centre or face to face.

sponsored by

ecccsa-2016-winner-header-380px-gold

Three

ecccsa-2016-winner-header-380px-silver

BUPA, Manchester

ecccsa-2016-winner-header-380px-bronze

Lego

This category was open to Customer Relations/Complaints teams providing support to the Customer Services/Contact Centre operation.

sponsored by

ecccsa-2016-winner-header-380px-gold

Santander

ecccsa-2016-winner-header-380px-silver

Three UK and Tech Mahindra

ecccsa-2016-winner-header-380px-bronze

NewDay

Nominations were invited from quality monitoring teams that support the Contact Centre and/or Customer Service teams in an organisation.

sponsored by

ecccsa-2016-winner-header-380px-gold

Barclays Premier and Offshore Quality Team

ecccsa-2016-winner-header-380px-silver

DAS Legal Expenses

ecccsa-2016-winner-header-380px-bronze

Biffa Waste Services

This category was open to internal facing team that provides support to a customer facing team.

sponsored by

ecccsa-2016-winner-header-380px-gold

OVO Energy Chimps

ecccsa-2016-winner-header-380px-silver

Lego

ecccsa-2016-winner-header-380px-bronze

4Life Direct

Customer Experience Awards

Nominations were invited from organisations who have successfully deployed a multi/omni-contact strategy for their organisation.

sponsored by

ecccsa-2016-winner-header-380px-gold

Barclays Bank

ecccsa-2016-winner-header-380px-silver

BGL Group

ecccsa-2016-winner-header-380px-bronze

Nominet

Nominations were invited from organisations who have successfully introduced social media in their organisation.

sponsored by

ecccsa-2016-winner-header-380px-gold

Barclaycard

ecccsa-2016-winner-header-380px-silver

First Utility

ecccsa-2016-winner-header-380px-bronze

Thames Water

Nominations were invited from organisations who have successfully implemented a robust model for collecting and analysing Voice of the Customer data.

sponsored by

ecccsa-2016-winner-header-380px-gold

Co-op Customer and Membership Services

ecccsa-2016-winner-header-380px-silver

Atom Bank

ecccsa-2016-winner-header-380px-bronze

EE and NICE

Nominations were invited from organisations that can demonstrate that the marketing function has worked closely with their customer service or contact centre counterparts to deliver a successful customer campaign.

sponsored by

ecccsa-2016-winner-header-380px-gold

Merseyrail

ecccsa-2016-winner-header-380px-silver

Coloplast

ecccsa-2016-winner-header-380px-bronze

Park Christmas Savings

Organisation Awards

Nominations were invited from Organisations that are working hard to support a smarter, safer, healthier and more sustainable environment.

sponsored by

ecccsa-2016-winner-header-380px-gold

Sykes

ecccsa-2016-winner-header-380px-silver

East Sussex Highways

ecccsa-2016-winner-header-380px-bronze

Affinity Water

Nominations were invited from any company who has a great partnership with its outsourcer and could demonstrate results that show how the customer and employee is benefitting from the partnership.

sponsored by

ecccsa-2016-winner-header-380px-gold

John Lewis Partnership and Sitel

ecccsa-2016-winner-header-380px-silver

Sky and Firstsource

ecccsa-2016-winner-header-380px-bronze

First Utility and Webhelp

Nominations were invited from organisations who have demonstrated that they are an employer of choice for customer service professionals.

sponsored by

ecccsa-2016-winner-header-380px-gold

Ops Talent

ecccsa-2016-winner-header-380px-silver

OVO Energy

ecccsa-2016-winner-header-380px-bronze

4Life Direct

Nominations were invited from organisations who have demonstrated that they are an employer of choice for customer service professionals.

sponsored by

ecccsa-2016-winner-header-380px-gold

Booking.com, Amsterdam

ecccsa-2016-winner-header-380px-silver

Amigo Loans

ecccsa-2016-winner-header-380px-bronze

Homeserve

Contact Centre Awards

Nominations were invited from multi-lingual contact centres.

sponsored by

ecccsa-2016-winner-header-380px-gold

Teleperformance Greece

ecccsa-2016-winner-header-380px-silver

Booking.com, Berlin

ecccsa-2016-winner-header-380px-bronze

Wiggle

Nominations were invited from outsourced contact centres.

sponsored by

ecccsa-2016-winner-header-380px-gold

Ventrica

ecccsa-2016-winner-header-380px-silver

Firstsource, Middlesbrough

ecccsa-2016-winner-header-380px-bronze

GFM ClearComms

Nominations were invited from contact centres with less than 100 seats.

sponsored by

ecccsa-2016-winner-header-380px-gold

Legal and General

ecccsa-2016-winner-header-380px-silver

National Grid

ecccsa-2016-winner-header-380px-bronze

Virgin Wines

Nominations were invited from contact centres with between 100 and 300 seats.

sponsored by

ecccsa-2016-winner-header-380px-gold

Firstsource, Middlesbrough

ecccsa-2016-winner-header-380px-silver

Journeycall

ecccsa-2016-winner-header-380px-bronze

Coloplast

Nominations were invited from contact centres with over 300 seats.

sponsored by

ecccsa-2016-winner-header-380px-gold

BGL Group

ecccsa-2016-winner-header-380px-silver

Barclays Bank, Liverpool

ecccsa-2016-winner-header-380px-bronze

BUPA, Specialist Patient Support, Manchester

Judges' Special Award

Presented to Pusula Call Center for their work with Syrian refugees in Turkey.