The greatest awards programme in the customer contact industry. In its 21st year, the European Contact Centre & Customer Service Awards (ECCCSAs) is the longest running and largest awards programme in the customer contact industry. The awards recognise organisations across Europe that are leading the way in delivering exceptional service to customers.
Highly regarded for its robust judging process, the ECCCSAs award organisations that value their people, continually innovate to improve the customer experience, and operate efficiently and effectively. Being an ECCCSA winner is a prestigious accolade that has proven to raise the profile of the contact centre operation, its capabilities and its stars.
The programme is seeing incredible growth with 26 countries participating in 2020 and over 2,000 people watched the Virtual Awards Evening live representing the most senior customer experience professionals in Europe, as well as key industry influencers on customer contact.