About the ECCCSAs

The European Contact Centre and Customer Service Awards (ECCCSAs) are the largest and longest running awards in the customer contact industry.

Highly regarded for the integrity and credibility of the judging process, with high calibre judges that are handpicked for their experience and knowledge. These judges can recognise organisations that are leading the way in delivering exceptional service to customers.

These organisations value their people, continually innovate to improve the customer experience, and operate efficiently and effectively. And they could be anywhere in Europe.

It’s easy to take part with an online toolkit, webinar and hotline to help you. Winners get the recognition they deserve by celebrating their achievements at the prestigious awards evening hosted by Fiona Bruce.

Key Dates

ECCCSA Highlights

Why Enter?

  • Reflect – an opportunity to really think about what you and your team have achieved and celebrate it.
  • Measure – how does your team or project compare with other best practice implementations?
  • Publicity – internally for your team but also externally, with one 2017 winner being tracked down by the BBC and appearing on The One Show.
  • Differentiation – being a finalist or winning an ECCCSA can give you a competitive edge for recruitment and winning new business.
  • Celebrate – a brilliant way to reward your team at the Awards Evening on Tuesday 27 November in London.

2018 Categories

  • Most Effective Implementation of Technology
  • Best Innovation in Customer Service
  • Best Implementation of AI in Customer Service
  • Most Effective Business Transformation Programme in Customer Service
  • Most Effective Improvement Programme
  • Most Effective Self–Service Initiative
  • Best Risk/Fraud Management Initiative
  • Best Outsourcing Partnership
  • Best Customer Service Team
  • Best Complaints Management Team
  • Best Quality Team
  • Best Contact Centre Support Team
  • Best Multi/Omni-Channel Customer Experience
  • Most Effective Customer Experience in Social Media
  • Best Customer Insight Initiative
  • Best Cross-Functional Customer Experience Initiative
  • Best Employer – Great Place to Work
  • Most Effective Learning and Development Initiative
  • Most Effective Health and Wellbeing Programme
  • Best Voice of the Employee Programme
  • Best Employee Flexible Working Scheme
  • Best Multi-Lingual Contact Centre
  • Best Pan-European Contact Centre
  • Best Outsourced Contact Centre
  • Best Small Contact Centre
  • Best Medium Contact Centre
  • Best Large Contact Centre

Venue: Evolution, Battersea Park, London

Evolution, in London’s Battersea Park, will play host to the biggest awards evening in the customer contact industry in November.

Set in the heart of the UK’s capital, Evolution is renowned for hosting major events including the Team GB Ball, The Sports Industry Awards, The London Motor Show, Prestige London 2017 Luxury Without Limits and Hospitality Rocks.

Some previous winners

Sponsors

Media Partners