About the ECCCSAs

The European Contact Centre and Customer Service Awards (ECCCSAs) are the largest and longest running awards in the customer contact industry.

Highly regarded for the integrity and credibility of the judging process, with high calibre judges that are handpicked for their experience and knowledge. These judges can recognise organisations that are leading the way in delivering exceptional service to customers.

These organisations value their people, continually innovate to improve the customer experience, and operate efficiently and effectively. And they could be anywhere in Europe.

Winners get the recognition they deserve by celebrating their achievements at the prestigious awards evening hosted by Fiona Bruce.

Book Tables

*Includes 3-course dinner and unlimited beer, wine, and soft drinks all evening

2018 Awards Evening

In 2018 the European Contact Centre and Customer Service Awards (ECCCSAs) return to Evolution in London’s Battersea Park confirming its position as the largest, as well as the oldest awards programme in the sector.

You can join the celebrations and enjoy an evening full of fun:

  • Outstanding venue dressed to impress
  • First-class three course dinner plus coffee and petit fours
  • Unlimited beer, wine and soft drinks all night
  • Exceptional entertainment throughout the evening
  • Fiona Bruce, journalist and TV presenter, brilliantly hosting the evening
  • A celebrity guest revealed on the night
  • See the winners reactions as the night unfolds
  • Dancing and bumper cars at the after-show party

Some previous winners


Media Partners