About the ECCCSAs

The European Contact Centre and Customer Service Awards (ECCCSAs) are the largest and longest running awards in the customer contact industry.

Highly regarded for the integrity and credibility of the judging process, with high calibre judges that are handpicked for their experience and knowledge. These judges can recognise organisations that are leading the way in delivering exceptional service to customers.

These organisations value their people, continually innovate to improve the customer experience, and operate efficiently and effectively. And they could be anywhere in Europe.

It’s easy to take part with an online toolkit, webinar and hotline to help you. Winners get the recognition they deserve by celebrating their achievements at the prestigious awards evening hosted by Fiona Bruce.

Why Enter ECCCSA 2018?

ECCCSA 2017 Highlights

Get your Entry Toolkit

Webinar

Watch the webinar recording

Chair of the Judges, Ann-Marie Stagg, walks through the entry process

Key Dates

2018 Categories

  • Most Effective Implementation of Technology
  • Best Innovation in Customer Service
  • Best Implementation of AI in Customer Service
  • Most Effective Business Transformation Programme in Customer Service
  • Most Effective Improvement Programme
  • Most Effective Self–Service Initiative
  • Best Risk/Fraud Management Initiative
  • Best Outsourcing Partnership
  • Best Customer Service Team
  • Best Complaints Management Team
  • Best Quality Team
  • Best Contact Centre Support Team
  • Best Multi/Omni-Channel Customer Experience
  • Most Effective Customer Experience in Social Media
  • Best Customer Insight Initiative
  • Best Cross-Functional Customer Experience Initiative
  • Best Employer – Great Place to Work
  • Most Effective Learning and Development Initiative
  • Most Effective Health and Wellbeing Programme
  • Best Voice of the Employee Programme
  • Best Employee Flexible Working Scheme
  • Best Multi-Lingual Contact Centre
  • Best Pan-European Contact Centre
  • Best Outsourced Contact Centre
  • Best Small Contact Centre
  • Best Medium Contact Centre
  • Best Large Contact Centre

Venue: Evolution, Battersea Park, London

Evolution, in London’s Battersea Park, will play host to the biggest awards evening in the customer contact industry in November.

Set in the heart of the UK’s capital, Evolution is renowned for hosting major events including the Team GB Ball, The Sports Industry Awards, The London Motor Show, Prestige London 2017 Luxury Without Limits and Hospitality Rocks.

Some previous winners

Sponsors

Media Partners