About the ECCCSAs

The greatest awards in the customer contact industry

As the longest running and largest awards programme in the customer contact industry, the European Contact Centre and Customer Service Awards (ECCCSAs) recognise organisations across Europe that are leading the way in delivering exceptional service to customers.

Highly regarded for its robust judging process, the ECCCSAs award organisations that value their people, continually innovate to improve the customer experience, and operate efficiently and effectively.

Being an ECCCSA winner is a prestigious accolade that has proven to raise the profile of the contact centre operation, its capabilities and its stars.

Now in their 19th year, the programme is seeing incredible growth with 19 countries participating in 2018 and over 1,200 people attended the awards evening representing the most senior customer experience professionals in Europe, as well as key industry influencers on customer contact.

Key Dates

What they say

Why Enter?

2019 Categories

  • Reflect – an opportunity to really think about what you and your team have achieved and celebrate it.
  • Measure – how does your team or project compare with other best practice implementations?
  • Publicity – internally for your team but also externally, with one 2017 winner being tracked down by the BBC and appearing on The One Show.
  • Differentiation – being a finalist or winning an ECCCSA can give you a competitive edge for recruitment and winning new business.
  • Celebrate – a brilliant way to reward your team at the Awards Evening on Tuesday 27 November in London.
  • Most Effective Application of Technology
  • Best Innovation in Customer Service
  • Best Use of AI and Associated Technologies
  • Most Effective Business Transformation Programme in Customer Service
  • Most Effective Digital Customer Experience
  • Most Effective Improvement Programme
  • Most Effective Management of Peak Demand
  • Best Outsourcing Partnership
  • Best Fight Against Fraud Initiative
  • Best Customer Service Team
  • Best Complaints Management Team
  • Best Quality Management Team
  • Best Contact Centre Support Team
  • Best Use of Customer Insight
  • Best Multi/Omni-Channel Customer Experience
  • Most Effective Customer Experience in Social Channels
  • Best Customer Engagement Initiative
  • Best Cross-Functional Customer Experience Initiative
  • Most Effective Learning and Development Initiative
  • Giving Something Back
  • Best Voice of the Employee Programme
  • Best Employer – Great Place to Work
  • Best New Contact Centre
  • Contact Centre of the Year
  • Outsourced Contact Centre of the Year
  • Best Multi-Lingual Contact Centre
  • Best Pan-European Contact Centre

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