About the ECCCSAs

The European Contact Centre and Customer Service Awards (ECCCSAs) are the largest and longest running awards in the customer contact industry.

Highly regarded for its robust judging process, high calibre judges meet every shortlisted organisation. ECCCSA judges are handpicked for their experience and knowledge. These judges can recognise organisations that are leading the way in delivering exceptional service to customers.

These organisations value their people, continually innovate to improve the customer experience, and operate efficiently and effectively. They are raising the standards year on year.

2017 Categories

  • Best Application of Technology
  • Best Innovation in Technology
  • Best Innovation in Business Transformation
  • Best Innovation in Customer Service
  • Most Effective Improvement Strategy
  • Most Effective Self-Service Initiative
  • Best Risk/Fraud Management Initiative
  • Most Effective Learning and Development Programme
  • Best Customer Service Team of the Year (Large & Small)
  • Best Complaints Management Team
  • Best Quality Management Team
  • Best Operational Support Team
  • Outsourcing Partnership of the Year
  • Employer of the Year – Great Place to Work (Large & Small)
  • Best Corporate Social Responsibility
  • Best Multi/Omni-Channel Customer Experience
  • Most Effective Customer Experience in Social Media
  • Best Customer Insight/Voice of the Customer Initiative
  • Best Collaboration of Marketing and Customer Service
  • Best Multi-Lingual Contact Centre
  • Small Contact Centre of the Year
  • Medium Contact Centre of the Year
  • Large Contact Centre of the Year

2017 Timeline

Some past winners


Venue: Evolution, Battersea Park

Evolution, in London’s Battersea Park, will play host to the biggest awards ceremony in the customer contact industry in November.

Set in the heart of the UK’s capital, Evolution is renowned for hosting major events including the Team GB Ball, The Sports Industry Awards, The London Motor Show, Prestige London 2017 Luxury Without Limits and Hospitality Rocks.