ECCCSA | European Contact Centre & Customer Service Awards

The ECCCSAs

The greatest awards programme in the customer contact industry

The award-winning European Contact Centre & Customer Service Awards (ECCCSAs) is the longest running and largest awards programme in the customer contact industry. The programme recognises organisations across Europe that are leading the way in delivering exceptional service to customers.

Overseen by Helen Wilson, Chair of the Judges and Chief Experience Officer at Ipsos, the awards are highly regarded for its robust judging process, the ECCCSAs award organisations that continually innovate to improve the customer experience, value their people and operate efficiently and effectively.

Being an ECCCSA winner is a prestigious accolade that has proven to raise the profile of the contact centre operation, its capabilities and its stars.

Key Dates

Entries open

3 May 2023

Webinar

19 May 2023

Entries close

14 July 2023

Finalists announced

16 August 2023

Judging

September & October 2023

Awards Evening

21 November 2023

What they say

Join past ECCCSA winners

2022 Highlights

The European Contact Centre & Customer Service Awards is the largest customer contact awards programme hosted in Europe with over 1,200 people from 32 different countries attending the Awards Evening in 2022.

The winners were announced on Tuesday 22 November 2022 at an exclusive Awards Evening in London. They came to see finalists from organisations large and small compete for the crown of best in Europe in 34 categories.

The big winners included Ukraine contact centre outsourcer, Simply Contact, Germany’s Home Shopping Europe, Bupa, Three Ireland while Teleperformance, Ascensos and Gousto scooped multiple awards for their teams across Europe.

You can see the full list of winners here.