Chair of the Judges
Helen Wilson, Global Chief Experience Officer for Customer Experience and Channel Performance at Ipsos
Here are some of our 2023 judges:
| AIB (Allied Irish Bank) | Head of Risk and Control Direct AIB |
| Air France KLM | General Manager |
| Apex Interim Consulting | Director |
| Appropriate Consuting | Director |
| Arvato CRM Solutions | Customer Service Solutions Director |
| ASOS | Customer Care Strategy & Development Manager |
| Assurant | EU Telco Director |
| ATOS | Head of Operations |
| AXA Global Healthcare | Customer Director |
| Barclays Financial Assistance | Head of Colleague Engagement & Communication |
| Benenden Health | Head of Member Services Operations |
| BGL | Associate Director |
| Bibby Financial Services | Head of Inside Sales |
| BOXX Insurance | Global Director, Customer & Culture |
| Brainfood | Director |
| BT | Principal Innovation Partner |
| BT/EE/Plusnet | Director of Compliance, Risk and Complaints |
| Castles and Coasts Housing Association | Head of Customer Service & Engagement |
| City of London Police – Action Fraud | Director of Action Fraud |
| Diabetes UK | Customer Care Centre Manager |
| EE | Director of Stores |
| Estée Lauder Companies | Director of Consumer Care UK & IRE |
| Estée Lauder Companies | ED Global Consumer Operations |
| EY | Engagement Partner |
| Freshfields Bruckhaus Deringer | Head of Continuous Improvement |
| iGO4 | Customer Experience Lead |
| Improvement Solutions | Managing Consultant |
| Injection Consulting | Director |
| Inspire Customer Contact Partnership | Co-Founder, Director and Principal Consultant |
| Jet2 | Head of Change & Transformation |
| LiveWest Homes | Head of Customer Services |
| London Borough of Barking & Dagenham | Head of Customer Services |
| LV | Culture and Corporate Social Responsibility Director |
| Maistro Group | Director |
| Monzo Bank | Head of Customer Operations |
| Newcastle Strategic Solutions | Operations Director |
| NewDay | Director of Contact Centre & Service Delivery |
| Npower Business Solutions Powered by Eon | Head of Mid Market Customer Service |
| Open Reach | Senior Business Improvement Manager |
| PA Consulting | Head of Customer Experience Strategy |
| Pepper Advantage | Omnichannel Technical Manager |
| PIB Group | Operations Director |
| Polish Marketing Association SMB | Director |
| PPL PRS | Managing Director |
| PRS for Music | Contact Centre Manager |
| RSA Group | Head Of Outsource Management & Strategy |
| Sedulous | Service Designer & Customer Experience Consultant |
| Sensée | Chief Operating Officer |
| Sopra Steria | Director of Operations |
| Sound United | Director of Customer Experience |
| The AA | Head of Sales and Retention |
| The Customer Lifeguard | Chief Customer Rescue Officer |
| The Green Insurer | Service Delivery Director |
| The Very Group | Head of CX Stratergy |
| Tregaron | Director |
| Twin Shores | Direector |
| Tyl By Natwest | Head of Telephony Sales |
| United Utilities | Customer Service Manager |
| Verbaneum | Managing Director |
| Virgin Media O2 | Head of Operational sales & service |
| Virgin Money | Head of Diversity, Equity and Inclusion |
| Vodafone | Head of Assisted Sales & Early Life Care |
| Wescot | Head of DCA Operations |
| Westminster City Council | Head of Service Management |
| Westminster City Council | Chief Customer Experience Officer |
| Whistl | Director |
| Zebra Technologies | Director of Global Customer and Partner Services Operations |