About the ECCCSAs

The European Contact Centre and Customer Service Awards (ECCCSAs) are the largest and longest running awards in the customer contact industry.

Highly regarded for its robust judging process, the ECCCSAs recognise organisations that are leading the way in delivering exceptional service to customer.

These organisations value their people, continually innovate to improve the customer experience, and operate efficiently and effectively. They are raising the standards year on year.

2017 Categories

  • Best Application of Technology
  • Best Innovation in Technology
  • Best Innovation in Business Transformation
  • Best Innovation in Customer Service
  • Most Effective Improvement Strategy
  • Most Effective Self-Service Initiative
  • Best Risk/Fraud Management Programme
  • Most Effective Learning and Development Programme
  • Best Customer Service Team of the Year
  • Best Complaints Management Team
  • Best Quality Management Team
  • Best Operational Support Team
  • Outsourcing Partnership of the Year
  • Employer of the Year – Great Place to Work
  • Best Corporate Social Responsibility
  • Best Multi/Omni-Channel Customer Experience
  • Most Effective Customer Experience in Social Media
  • Best Customer Insight/Voice of the Customer Initiative
  • Best Collaboration of Marketing and Customer Service
  • Best Multi-Lingual Contact Centre
  • Small Contact Centre of the Year
  • Medium Contact Centre of the Year
  • Large Contact Centre of the Year

2017 Timeline

Some past winners

Get started in 5 easy steps

  • Step 1

    Register your interest here and then click the link in the verification email you receive.

  • Step 2

    Start an Entry by selecting your Category and filling in the fields (you don’t have to write the whole entry at this stage!). Submit your entry to add it to your Cart.

  • Step 3

    Start however many more entries you like and Submit those to add them to your Cart.

  • Step 4

    Pay for all your entries from the Shopping Cart. With the Early Bird offer you get 3 Entries for £500 as long as you pay for at least 3 entries at the same time before 30 June.

  • Step 5

    You can now continue to add to and edit your entries right up until the 28 July submission deadline. You can even print your drafts as PDFs to share them internally for feedback.

Entry packages

Standard Package: Single Entry
£295 / closes 28 July

Pay anytime and continue to edit your entry until 28 July deadline

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